Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Hillesheim

Chicago

Summary

Energetic and dedicated hospitality professional with experience in high-volume restaurants and luxury hotel cafés. Known for fast, efficient service, strong multitasking abilities, and a friendly demeanor under pressure. Passionate about delivering exceptional guest experiences, increasing table turnover, and contributing to a team-driven front-of-house environment.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista /Server Shift Leader

Starbucks at Marriott International
04.2024 - Current
  • Delivered quick and accurate drink service in a busy hotel café with a focus on speed and quality.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members, ensured product consistency, and upheld health and safety standards.
  • Maintained stock levels, organized inventory, and handled guest concerns with professionalism.
  • Processed high volumes of payments accurately and balanced the register during shifts.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server

Top View Restaurant
08.2022 - 03.2024
  • Provided attentive table service in a high-volume, fast-paced dining environment.
  • Recommended food and drink pairings, increasing guest satisfaction and sales.
  • Maintained cleanliness and organization of service areas during peak hours.
  • Handled guest concerns with professionalism and ensured a positive dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.


Hostess / Cashier

Pasian's Pizzeria & Bar
01.2022 - 06.2022


  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Handled takeout and phone orders, processed transactions, and maintained cleanliness standards.
  • Created a welcoming environment and supported smooth communication between guests and servers.

Education

Associate of Arts - In Progress

Richard J. Daley College
Chicago, IL
12-2025

High School Diploma - undefined

Chicago High School for Agricultural Sciences
Chicago, IL
05.2023

Skills

  • Fast-Paced Table Service
  • POS Systems & Cash Handling
  • Guest Interaction
  • Upselling Techniques
  • Food & Beverage Knowledge
  • Multitasking Under Pressure
  • Teamwork & Communication
  • Conflict Resolution
  • Opening & Closing Procedures
  • Exceptional customer service
  • Active listener
  • Cleanliness

Certification

Food Handlers Certification - 2025

Illinois BASSET Certification - 2025

Timeline

Barista /Server Shift Leader

Starbucks at Marriott International
04.2024 - Current

Server

Top View Restaurant
08.2022 - 03.2024

Hostess / Cashier

Pasian's Pizzeria & Bar
01.2022 - 06.2022

High School Diploma - undefined

Chicago High School for Agricultural Sciences

Associate of Arts - In Progress

Richard J. Daley College

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Jocelyn Hillesheim