Jocelyn Harms
South Beloit
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
1
1
year of professional experience
Work History
Sales Representative
Cutco Cutlery
Remote
04.2025 - Current
- Developed and maintained relationships with key clients to ensure repeat business.
- Performed market research to identify potential sales opportunities.
- Analyzed customer feedback to improve products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Package Handler
UPS
Rockford
06.2024 - 08.2025
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Inspected packages for damages or defects and recorded any issues found.
- Maintained a clean work environment by removing debris from the loading dock area.
- Organized packages according to type, size, destination, and other specifications.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
Associate of Arts - Business
Rock Valley College
Rockford, IL05-2025
Skills
- Customer service
- Sales techniques
- Market research
- Client relationship management
- Data analysis
- Business communication
- Team collaboration
Affiliations
- Play in different soccer leagues
Accomplishments
- Made the Dean's List
- Received the All-Region Player in Women's College Soccer
Timeline
Sales Representative
Cutco Cutlery
04.2025 - Current
Package Handler
UPS
06.2024 - 08.2025
Associate of Arts - Business
Rock Valley College
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