Jocelyn Fritz
Mascoutah,IL
Summary
Pursuing a Master's degree with five years of experience in customer-facing roles, exhibiting a proactive and goal-oriented approach to professional endeavors. Demonstrates exceptional time management and problem-solving abilities, consistently recognized for reliability and adaptability in dynamic environments. Known for swiftly acquiring new skills and applying them to enhance team performance and drive organizational growth. Detail-oriented communicator with strong project management capabilities, adept at multitasking and optimizing processes to effectively support team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Edge Fitness
05.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Answered questions about store policies and addressed customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Manager/Lifeguard
City of Mascoutah Pool
05.2021 - 08.2024
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Developed lifeguard deck rotational system to monitor pools.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
Lifeguard
Annex Greenville
10.2021 - 05.2022
- Detailed safety rules and procedures regarding activities to customers and guests.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
Child Caregiver
Summer Caregiver
06.2019 - 08.2019
- Helped children complete homework assignments and school projects.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Supervised children on playground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
Education
Master’s of Occupational Therapy -
Maryville University
St. Louis, MO12.2027
Bachelor of Science - Exercise Science
Greenville University
Greenville, IL05.2025
Skills
- Patient care and satisfaction
- Mental Health First Aid
- Patient facing interaction
- General administrative duties
- CPR Certified 2021 and 2025
- Strong Interpersonal skills
Certification
- CPR/ AED Certified June 2023 - June 2025
- Lifeguard certified June 2023 - June 2025
Timeline
Front Desk Associate
Edge Fitness
05.2025 - Current
Lifeguard
Annex Greenville
10.2021 - 05.2022
Manager/Lifeguard
City of Mascoutah Pool
05.2021 - 08.2024
Child Caregiver
Summer Caregiver
06.2019 - 08.2019
Master’s of Occupational Therapy -
Maryville University
Bachelor of Science - Exercise Science
Greenville University