Criminal Justice Reform, Court Operations, Legal Advocacy, Diversion & ATI Programs, Clinical
Jocelyn Diaz
Crest Hill
Summary
Motivated and detail-oriented professional with a background in psychology and case management. Experienced in working with students experiencing homelessness, justice-involved populations and coordinating with educators, courts, attorneys, and treatment providers. Skilled in case documentation, court reporting, and client advocacy, with a strong foundation in clinical processes and a passion for promoting fairness and rehabilitation within the justice system. Adept at navigating complex systems and building rapport with diverse populations in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Coordinator, Supportive Services
Joliet Junior College
Joliet, IL
09.2025 - Current
- Designed and executed a case management initiative focused on addressing the needs of homeless students.
- Managed outreach and support initiatives for students in need of housing assistance, ensuring access to essential resources and financial aid.
- Coordinated events and trainings, ensuring seamless execution and adherence to timelines.
- Developed and maintained relationships with community organizations to optimize resource allocation.
Forensic Case Manager
EAC Manhattan Community Re-entry Assistance Network
Manhattan, NY
01.2024 - Current
- Manage a caseload of 30+ justice-involved clients diagnosed with a serious mental illness (SMI) at Rikers Island.
- Collaborate with Rikers Island Discharge Planers, defense attorneys, and court staff to develop comprehensive reentry and treatment plans.
- Facilitate linkage to community-based services including outpatient mental health, substance use treatment, housing programs, Medicaid/SNAP, and vocational support.
- Conduct pre-release assessment screenings to inform discharge planning and ensure continuity of care post-incarceration.
- Prepare and deliver regular written and oral progress reports to judges, court stakeholders, and program supervisors.
- Maintain accurate and timely documentation in client files, including progress notes, service plans, and court communications in accordance with confidentiality and HIPAA standards.
- Advocate for client-centered interventions that promote rehabilitation, stability, and reduced recidivism.
Server
Beatrix
Oak Brook, IL
11.2022 - 10.2023
- Coordinated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed transactions using POS system with accuracy and efficiency.
- Promoted menu specials and upsold items to increase sales and customer satisfaction.
Barista
Beatrix
Oakbrook, IL
09.2021 - 11.2022
- Prepared a wide variety of beverages while adhering to quality and safety standards.
- Provided personalized service and maintained professionalism during peak hours.
- Accurately handled cash and card transactions using POS technology.
- Supported team during high-volume periods and special events with composure and efficiency.
Technician, Summer Service
Sonova USA
Aurora, IL
05.2021 - 08.2021
- Inspected, repaired, and calibrated hearing devices to ensure product quality before shipment.
- Executed quality control checks aligned with company standards and client specifications.
- Participated in training to maintain technical expertise and proficiency on the applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
Technician, Behavior Therapy
By Your Side Autism Therapy
Tinley Park, IL
02.2020 - 02.2021
- Identified behaviors associated with children on the spectrum and recognized signs for behavior analysis therapy.
- Assisted in teaching daily living, social, and communication skills based on individualized treatment plans.
- Accurately documented sessions and collaborated with clinical supervisors on progress updates.
- Responded to behavior escalations with evidence-based de-escalation strategies.
Security Desk Officer
Saint Xavier, University
Chicago, IL
08.2017 - 06.2020
- Monitored campus entrances and exits to ensure student and staff safety.
- Provided friendly and professional assistance to employees, visitors, and customers.
- Logged daily activity reports and responded to emergency situations professionally.
- Conduct routine patrols and enforced university safety protocols.
- Delivered professional support and guidance to students, faculty, and guests.
Education
Bachelor of Arts - Psychology, Biology
Saint Xavier University
Chicago, IL05.2021
Skills
- Case management Behavior Analysis Assessment and Evaluation Client Advocacy HIPAA Compliance Customer Service Microsoft Office Project Coordination Record Keeping Resource Allocation Staff Development and Training
- Court Reporting and Testimony Compliance Monitoring Alternative to Incarceration Program Knowledge Reentry and Discharge Planning
- Great Teamwork Adaptability Organized Problem Solving Detail Oriented Public Speaking Bilingual Multitasking and Organization
Interests
Timeline
Coordinator, Supportive Services
Joliet Junior College
09.2025 - Current
Forensic Case Manager
EAC Manhattan Community Re-entry Assistance Network
01.2024 - Current
Server
Beatrix
11.2022 - 10.2023
Barista
Beatrix
09.2021 - 11.2022
Technician, Summer Service
Sonova USA
05.2021 - 08.2021
Technician, Behavior Therapy
By Your Side Autism Therapy
02.2020 - 02.2021
Security Desk Officer
Saint Xavier, University
08.2017 - 06.2020
Bachelor of Arts - Psychology, Biology
Saint Xavier University