Joao Vitor Barboza
Chicago
Summary
Dynamic Account Manager with a proven track record at Snap-on Credit, excelling in revenue recovery and customer relationship management. Skilled in financial negotiation and cross-functional collaboration, I drive performance across multi-state portfolios, ensuring compliance and operational efficiency while fostering strong client partnerships.
Overview
4
4
years of professional experience
Work History
Account Manager
Snap-on Credit
Libertyville
10.2024 - Current
- Manage a multi-state account portfolio across Colorado and Arizona ensuring consistent performance and customer engagement. Experience with other states including IL, IN, KY, TX and TN.
- Drive revenue recovery through high-volume outreach and inbound support across all delinquency stages.
- Partner with franchisees and credit analysts to structure financing deals, negotiate terms, and accelerate sales cycles.
- Maintain accurate, audit-ready documentation and process required paperwork to support compliance and operational efficiency.
- Advise associates on managing lower-stake accounts while fulfilling all account manager responsibilities.
Associate Account Manager
Snap-on Credit
Libertyville
05.2024 - 10.2024
- Resolved early-stage delinquent accounts through high-volume outreach, enhancing recovery rates while maintaining compliance standards.
- Negotiated payment arrangements and alternative solutions to bring accounts current and preserve customer relationships.
- Prioritized and tracked accounts in internal systems, ensuring timely follow-up and resolution to minimize delinquency.
- Documented account activity accurately to support reporting and meet regulatory requirements, contributing to overall compliance.
Summer Worker
AbbVie Operations Corporate Communications
Lake County
06.2023 - 08.2023
- Supported enterprise ESG communications, facilitating internal rollout of AbbVie's Science-Based Targets from yearly ESG Report.
- Shadowed leaders across EHS, Sustainability, Supply Chain, Security, Quality Assurance, and Analytics to identify and address operational messaging needs.
- Assisted in developing crisis-management communication protocols for events impacting employees, partners, and the public.
- Coordinated components of Week of Possibilities 2023, mobilizing employees globally for community-impact initiatives.
Server / Barista
Buttermilk Café
Vernon Hills
04.2022 - 06.2023
- Delivered high-quality service in a fast-paced environment while maintaining efficiency and accuracy.
- Trained and mentored new team members, fostering improved performance and consistency.
- Adapted to multiple roles swiftly to meet changing operational needs.
Education
Bachelor of Science - Earth, Society, and Environmental Sustainability
University of Illinois Urbana-Champaign
Champaign, IL05.2024
Berklee College of Music
Boston, MA05.2018
Skills
- Account management
- Customer relationship management
- Contract negotiation
- Revenue recovery
- Financial negotiation
- Data analysis
- Documentation and compliance
- Cross-functional collaboration
- Problem solving
- Effective communication
Skills Interests
Negotiation, Customer Engagement, Data Analysis, Cross-Functional Communication, Documentation & Compliance, Music Performance, Cultural Exchange, Community Service, Creative Production
Leadership Experience
- No Comment A Cappella, Member & Executive Board, 08/18, 05/21, Performed with a selective, award-winning ensemble featured in professional recordings and music videos., Served as Executive Board member and Co-Music Director; led production of a professional-quality Virtual Showcase., Competed nationally, consistently earning top placements., Featured soloist and choreography contributor, supporting artistic direction and group morale.
- Tri-M Music Honor Society, Honors Member, 08/16, 05/17, Completed volunteer hours performing at nursing homes, organizing music files, and supporting community events., Performed internationally as a guitarist and vocalist across multiple European venues., Engaged with diverse musical traditions to expand artistic range.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Account Manager
Snap-on Credit
10.2024 - Current
Associate Account Manager
Snap-on Credit
05.2024 - 10.2024
Summer Worker
AbbVie Operations Corporate Communications
06.2023 - 08.2023
Server / Barista
Buttermilk Café
04.2022 - 06.2023
Bachelor of Science - Earth, Society, and Environmental Sustainability
University of Illinois Urbana-Champaign
Berklee College of Music