Joanne Vargas
Chicago
Summary
*Dedicated server with a strong work ethic and exceptional customer service skills. Known for resolving guest complaints and enhancing dining experiences through effective communication and teamwork.
*Dynamic professional with experience in fast-paced environments, specializing in guest engagement and upselling techniques. Proven ability to manage cash transactions accurately while maintaining high standards of cleanliness and service quality.
*Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
*Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Server
Hooters
9159 South Cicero Avenue , Oak Lawn
03.2025 - 05.2026
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained knowledge of daily specials and promotions to enhance customer experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Resolved guest complaints promptly, improving overall dining experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Receptionist
Bpnc
4000 South Archer Avenue
04.2025 - 07.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Coordinated appointment schedules for staff, ensuring optimal time management.
- Greeted visitors with professionalism, enhancing positive first impressions of organization.
- Maintained organized front desk area, improving operational efficiency and workflow.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Dental Assistant
Kidzee Dental
5521 South Kedzie Avenue
09.2024 - 01.2025
- Assisted in patient preparation and management during dental procedures.
- Maintained sterilization protocols for dental instruments and equipment.
- Supported dentists with chairside assistance, ensuring efficient workflow.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with team members to enhance patient experience and satisfaction.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
Server
Buffalo Wild Wings
513 West Taylor Street Maxwell
08.2023 - 01.2024
- Processed payments efficiently while managing cash register operations.
- Implemented cleanliness standards to maintain a welcoming atmosphere for patrons.
- Participated in team meetings to discuss improvements and operational efficiency strategies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Eric Solorio Academy
5400 South Saint Louis Avenue 2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Team collaboration
- Sales techniques
- Patience and empathy
- Money handling
Accomplishments
*Successfully launched an independent ecommerce business
*I am consistently recognized for providing great customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Bpnc
04.2025 - 07.2025
Server
Hooters
03.2025 - 05.2026
Dental Assistant
Kidzee Dental
09.2024 - 01.2025
Server
Buffalo Wild Wings
08.2023 - 01.2024
High School Diploma -
Eric Solorio Academy