JoAnna Smith
Urbana,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Brings over 20 years of direct leadership experience in various career settings, including 6 years in food service, 5 years in manufacturing, and over 10 years working with adults and children.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Culinary Worker III
University of Illinois
08.2017 - Current
- Large-scale cooking, baking and food preparation.
- Prepared menu dishes following established recipes and using designated ingredients that meet production and quality standards.
- Cooks quantities of food items based on the number of portions served, according to menu and dietary needs.
- Perform recipe construction and recipe sizing for meats, poultry, gravies, vegetables, starches, soups, vegetarian and vegan items.
- Clean and inspect equipment, kitchen appliances and work area to ensure cleanliness and functional operation.
- Practice presentation standards to create appealing and flavorful dishes.
- May oversee and train student employees and or assigned personnel.
Home Care Aide
Tina's Homecare (Part-Time)
02.2021 - 10.2021
- Acted as a personal caregiver for elderly and hospice individuals.
- Perform light housekeeping, such as cooking, laundry, vacuuming and washing dishes.
- Document medications, blood pressure and everyday progress report.
- Aid in bathing, grooming, feeding and getting in and out of bed.
- Provided companionship.
Lead Cook
Creative Dining Service
09.2015 - 02.2017
- Monitor kitchen staff to ensure production performance.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Helped with meal planning and kept records of food costs.
- Oversaw the general appearance and operation of the dining room.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
Building Service Worker
University of Illinois
05.2014 - 10.2014
- Perform custodial tasks such as cleaning restrooms, dorm rooms, and common areas.
- Maintenance, moving furniture, installing light bulbs, snow and garbage removal.
- Document equipment failure and fixtures.
- Lock and unlock doors to buildings, lecture halls, classrooms or offices.
- Completed assigned work orders in a timely manner to ensure minimal disruption to building occupants'' daily activities.
Extra- Help
University of Illinois (Part-Time)
10.2012 - 05.2014
- Fulfilled emergent or casual needs within dining services.
- Prep and prepare large-scale meals for students, faculty and staff.
- Ensure proper food handling, sanitation and storage procedures.
- Completed other duties as they were appointed.
- Performed other duties as they were assigned.
Machine Operator
PlastiPak Packaging Inc
03.2009 - 05.2014
- Proven success in troubleshooting and diagnosing machine breakdowns and making necessary repairs.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Perform routine checks on all equipment and report any defects or malfunctions at once.
- Responsible for the production, operation and manufacturing of raw materials.
- Quality control and kept daily progress reports of line production input and output.
Deli Counter Supervisor
County Market
06.2004 - 12.2008
- Ensuring food safety standards are followed, maintaining product quality, and overseeing the preparation of deli items.
- Monitored employee productivity regularly identifying areas for improvement that ultimately increased overall efficiency.
- Managing cash flow and credit card transactions, ensuring proper sales procedures, handling some financial aspects of the deli.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Order supplies, manage inventory and ensure adequate stock levels.
Cashier
IGA (Part-Time)
02.2003 - 04.2004
- Scan goods and merchandise to ensure price accuracy.
- Demonstrated excellent customer service skills while serving customers in a high-volume retail environment.
- Processed accurate and efficient cash and credit transactions.
- Develop strong product knowledge and organized merchandise displays.
- Count cash drawers, prepare night deposits and perform basic bookkeeping.
Crew Member
Taco Bell (Part-Time)
01.2003 - 04.2004
- Responsible for maintaining a clean and organized work environment, as well as helping customers in a friendly and professional manner.
- Assisted in training new employees on the register and store procedures.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Customer Service
K-mart
08.2002 - 01.2003
- Exceeded customer expectations by going above and beyond to ensure customer satisfaction.
- Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries.
- Assisted customers with product selection, product orders and
- Utilized problem-solving skills to quickly and effectively resolve customer complaints.
- Handled customer inquiries in person and phone in a professional manner
Prep cook
Loyola University/ Bon Appetit
10.2000 - 07.2002
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
Ticketing Agent
United Airlines
01.1998 - 10.1999
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification, and passports to verify traveler identity.
Residential Counselor
Option Inc
02.1997 - 01.1998
- Monitored and documented client progress toward meeting goals and objectives.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Kept daily reports of activities, social interaction, expenses, and basic bookkeeping.
- Initiate care plans, behavior management and overall well-being, ensuring a safe and supportive environment
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Residential Counselor
Clearbrook
07.1995 - 01.1997
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Kept and recorded daily progress reports.
- Developed and maintained relationships with community resources to provide additional support services.
Account Receivables
Bridgefort Meat Packing (Part-Time)
10.1993 - 04.1994
- Manage invoices, payments, collection, cash application and deductions.
- Prepare post, verify and record customer payments and transactions.
- Follow up with customers or suppliers with any outstanding payments.
- Perform clerical duties to help the billing manager with customer accounts.
- Investigate and resolve billing issues, such as incorrect invoices or disputes, to ensure customer satisfaction.
Snack Bar Cashier
Carson International
02.1989 - 10.1993
Bartender/Fast Food Server
Fourstar Resturant( Part-Time)
08.1988 - 02.1989
Checkpoint Security
JJ Security
01.1985 - 12.1988
Front Line Server
Aramark
08.1985 - 04.1986
Tutor (Summer Job)
Caver Middle School
06.1983 - 08.1983
Education
Certificate - Food Allergen
University of Illinois At Urbana-Champaign
Champaign, IL11.2024
Associate of Arts - General Studies
Parkland College
Champaign, IL11-2024
Food Manager Certification (Expired)
University of Illinois At Urbana-Champaign
Champaign, IL11-2019
Certification
- Nov 2024 Food Allergen Certification, University of Illinois at Urbana-Champaign
- Nov 2019 Food Manager Certification (expired), University of Illinois at Urbana-Champaign
Timeline
Home Care Aide
Tina's Homecare (Part-Time)
02.2021 - 10.2021
Culinary Worker III
University of Illinois
08.2017 - Current
Lead Cook
Creative Dining Service
09.2015 - 02.2017
Building Service Worker
University of Illinois
05.2014 - 10.2014
Extra- Help
University of Illinois (Part-Time)
10.2012 - 05.2014
Machine Operator
PlastiPak Packaging Inc
03.2009 - 05.2014
Deli Counter Supervisor
County Market
06.2004 - 12.2008
Cashier
IGA (Part-Time)
02.2003 - 04.2004
Crew Member
Taco Bell (Part-Time)
01.2003 - 04.2004
Customer Service
K-mart
08.2002 - 01.2003
Prep cook
Loyola University/ Bon Appetit
10.2000 - 07.2002
Ticketing Agent
United Airlines
01.1998 - 10.1999
Residential Counselor
Option Inc
02.1997 - 01.1998
Residential Counselor
Clearbrook
07.1995 - 01.1997
Account Receivables
Bridgefort Meat Packing (Part-Time)
10.1993 - 04.1994
Snack Bar Cashier
Carson International
02.1989 - 10.1993
Bartender/Fast Food Server
Fourstar Resturant( Part-Time)
08.1988 - 02.1989
Front Line Server
Aramark
08.1985 - 04.1986
Checkpoint Security
JJ Security
01.1985 - 12.1988
Tutor (Summer Job)
Caver Middle School
06.1983 - 08.1983
Certificate - Food Allergen
University of Illinois At Urbana-Champaign
Associate of Arts - General Studies
Parkland College
Food Manager Certification (Expired)
University of Illinois At Urbana-Champaign
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