Joanna Sek
Cracow | Chicago,12
Summary
Experienced and multilingual international travel consultant with a strong background in travel and hospitality industry. Skilled in delivering exceptional European tourism experiences. Passionate about promoting unique destinations and creating memorable journeys for travelers.
Overview
13
13
years of professional experience
Work History
International Travel Consultant
Self Employed Services
Cracow / Chicago
05.2019 - Current
- Successfully increased client satisfaction by 25% through personalized travel recommendations and tailored travel packages.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
- Provided customers with detailed information about international travel destinations and services.
- Organized group trips for corporate clients or special events such as weddings or family reunions.
- Created customized itineraries based on customer preferences.
- Managed a portfolio of high-profile corporate clients, exceeding revenue targets by 20% through effective relationship management and upselling of additional travel services.
Hospitality Business Owner
ALBERPOL
Cracow
02.2018 - 02.2024
- Established a fully operational start-up business
- Managed business and strategic short and long term plans within established budgets
- Negotiated contracts with rental vendors and staffing companies
- Established standards for personnel performance and customer service
- Monitored compliance with health, safety and fire regulations
- Hired, trained, directed, scheduled and dismissed employees
- Established marketing strategies, such as social media campaigns, to promote the business.
- Coordinated meetings, conferences, travel arrangements, and other special events.
Translator German/Polish/English
Contract /Freelance
Chicago
02.2012 - 11.2016
- Translated texts from a variety of industries, including marketing, IT, economy and healthcare
- Successfully handled multiple projects at the same time in order to meet tight deadlines while maintaining attention to detail
- Translated legal documents such as contracts and agreements
- Communicated with clients about their projects, answered requests and provided progress reports
- Assisted non-English speaking clients with communication issues.
Education
MBA - Enterprise Management
University of Economics
Kraków, PolandBachelor of Arts - English And German Philology
Jagiellonian University
Kraków, PolandSkills
- Client Relations
- Corporate travel management
- Executive Travel
- International relations
- Cultural Awareness
- Strong problem-solving skills
- Strong interpersonal and communication skills
- Ability to work under pressure and meet deadlines
- Organization
- Attention to Detail
- Negotiation
Languages
English
Native/ Bilingual
Polish
Native/ Bilingual
German
Full Professional
French
Professional
Ukrainian
Limited
Timeline
International Travel Consultant
Self Employed Services
05.2019 - Current
Hospitality Business Owner
ALBERPOL
02.2018 - 02.2024
Translator German/Polish/English
Contract /Freelance
02.2012 - 11.2016
MBA - Enterprise Management
University of Economics
Bachelor of Arts - English And German Philology
Jagiellonian University
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