Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Joanna Flores

Round Lake

Summary

Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.

Overview

5
5
years of professional experience

Work History

Guest Service Associate

Target
10.2022 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Certified Trainer

Chipotle
02.2020 - 09.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.

Education

High School Diploma -

College of Lake County
Grayslake, IL

High School Diploma -

Roosevelt University
Chicago, IL
05-2028

Skills

  • Patience and composure
  • Complaint handling
  • Payment processing
  • Check-in and Check-out procedures
  • Guest relations
  • Cash handling experience
  • Language proficiency
  • Greeting and directing
  • Strong interpersonal skills
  • Detail-oriented

Languages

Spanish
Professional Working
English
Native or Bilingual

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Regularly practice mindfulness and meditation for overall wellness
  • Baking
  • I enjoy cooking for friends and family gatherings
  • I have a passion for photography and editing photos
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Road Trips

Timeline

Guest Service Associate

Target
10.2022 - Current

Certified Trainer

Chipotle
02.2020 - 09.2022

High School Diploma -

College of Lake County

High School Diploma -

Roosevelt University

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Joanna Flores