Joanna Blanco
Prospect Heights
Summary
Having over 4+ plus years of collaborative and welcoming customer service experience of helping customer's feel satisfied. The strong ability of working in a team, leadership skills, and creating a collaborative environment. Ensuring to provide assistance to the customer, as well as to management.
Overview
4
4
years of professional experience
Work History
Lead Sales Associate
Sam's Beauty Warehouse
08.2023 - 02.2025
- Handled cash register operations and customer transactions to process payments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
Cashier
Party City
01.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
Cashier
Burlington
05.2021 - 10.2021
- Led the front area while leading the floor by being consistent with customers orders and providing a satisfactory experience.
- Training incoming workers the positions duties while representing companies goals like accuracy, compassion, welcoming which allowed the trainee to pick up fast and be placed on the floor.
- Assisted management in their duties which included inventory, money counting, opening/closing stores, and scheduling the team strategically to specific areas like backroom. cashiering, fulfilling, and deliveries.
Education
High School Diploma -
Wheeling High School
Wheeling, IL05-2022
Skills
- Bilingual in English and Spanish
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Inventory and stocking
- Leadership Qualities
- Staff training and development
- Skilled in computer operation
- POS system operation
Timeline
Lead Sales Associate
Sam's Beauty Warehouse
08.2023 - 02.2025
Cashier
Party City
01.2022 - 08.2023
Cashier
Burlington
05.2021 - 10.2021
High School Diploma -
Wheeling High School
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