JoAnna Andrew
Pekin
Summary
Experienced in managing inventory, sales planning and reporting. Detail-oriented and proactive food service leader with an adaptable approach to team and operations management.
Overview
21
21
years of professional experience
2003
2003
years of post-secondary education
Work History
Food Service Manager
Rankin School
Pekin
03.2025 - Current
- Managed daily food service operations for students and staff.
- Supervised kitchen staff to ensure efficient meal preparation.
- Scheduled employee shifts to meet service demands effectively.
- Plan Monthly Menu to meet ISBE compliancy requirements & meet students needs.
- Order weekly to prepare daily meals
- Operate under health department inspection codes
- Trained new staff on food safety and service protocols.
- Implemented sanitation procedures to uphold health standards.
- Maintained inventory of supplies and ordered necessary items.
- Coordinated with vendors for timely delivery of food products.
- Developed menus in collaboration with nutrition guidelines and preferences.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Adhered to company food, safety, quality and sanitation policies.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Provided ongoing training for new employees on safe food handling practices.
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
- Coordinated catering services for special events within the facility.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Monitored actions of staff and customers to uphold health and safety standards.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Reviewed daily task list with employees and assigned tasks for completion.
- Ensured proper portioning and serving of meals according to established standards.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Tracked costs associated with food production to maintain profit margins.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Served customers by phone to take orders and answer product or service questions.
- Rotated and replenished products in display cases.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Developed and implemented standard operating procedures for food service staff.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Assigned tasks and monitored progress of all kitchen personnel.
- Established relationships with vendors to secure favorable pricing on ingredients.
- Coordinated maintenance and repair of food service equipment.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Implemented cost control measures to reduce expenses and increase profitability.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Cosmetologist
Self Employed
Pekin
01.2005 - 03.2025
- Provided customized haircuts and styles for diverse clientele.
- Executed skin care treatments using professional-grade products.
- Consulted with clients to determine their beauty needs and preferences.
- Managed scheduling and appointments for optimal client flow.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on hair care techniques and product recommendations.
- Developed marketing strategies to promote services within the community.
- Trained new cosmetologists on techniques and customer service standards.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Ensured proper sanitation practices were followed at all times.
- Maintained accurate records of customer services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained cleanliness of salon equipment and tools.
- Advised clients on how to maintain their new hairstyles at home.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Provided consultations to clients on beauty treatments, products and services.
- Assisted customers in selecting appropriate retail products for their needs.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Promoted additional services or products available in the salon.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Trained new staff members on salon policies and procedures.
- Upsold various treatments or packages when appropriate.
- Applied makeup for special occasions such as weddings or proms.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Performed scalp treatments to improve hair health and texture.
- Assisted senior stylists with complex color formulations.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email, and in person.
- Operated cash registers to receive payments from patrons.
- Advised guests on what products best suits their needs.
- Organized a daily/ weekly schedule to attain all appointments in a timely manner.
Education
Pekin Community High School
Pekin, ILCosmetology - Cosmetology
John A Logan College
Carterville, ILSkills
- Food safety
- Menu planning
- Staff training
- Health regulations
- Customer service
- Inventory management
- Cost control
- Event coordination
- Team leadership
- Problem solving
- Effective communication
- Quality assurance
- Time management
- Sanitation procedures
- Food storage
- Sales leadership
- Operations management
- Fine-dining expertise
- Menu pricing
- Catering coordination
- Ordering supplies
- Sales planning
- Nutrition
- Menu design
- Food safety management
- Portion control
- Food presentation
- Cost controls
- Cross-training staff
Timeline
Food Service Manager
Rankin School
03.2025 - Current
Cosmetologist
Self Employed
01.2005 - 03.2025
Pekin Community High School
Cosmetology - Cosmetology
John A Logan College