JoAnn Donnelly
Joliet Junior College Police Department
Crest Hill
1
Certification
29
years of professional experience
Detail-oriented Police Communication Operator with exceptional communication and multitasking abilities, ensuring efficient coordination between law enforcement units and emergency services.
Dedicated professional with extensive experience in police communication and campus safety. Skilled in call prioritization and problem-solving, contributing to timely emergency responses and enhanced safety protocols. Ready to leverage expertise to improve public safety and operational efficiency.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support the local community.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Police Communication Operator
28 Years 9 Months- Coordinated communication between law enforcement units, ensuring timely information exchange.
- Monitored radio transmissions, maintaining situational awareness for responding officers.
- Documented detailed incident reports, contributing to accurate record-keeping and case management.
- Operated multi-line phone systems to efficiently route emergency and non-emergency calls.
- Maintained strict confidentiality of sensitive information, adhering to all applicable laws and regulations pertaining to privacy and public safety communications.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
- Used specialized software to track and maintain case incident numbers and logs.
Campus Safety Officer
20 Years 10 Months- Enforced campus regulations and safety protocols to maintain a secure environment.
- Conducted routine patrols, identifying potential hazards and ensuring immediate resolution.
- Trained new officers on safety procedures and emergency response techniques to enhance team efficiency.
- Developed and implemented safety awareness programs for students and staff to promote proactive measures.
- Monitored surveillance systems, analyzing footage to ensure campus security and incident documentation.
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Documented safety and security incidents using preset guidelines and methods.
- Monitored security, fire and Johnson Control alarms via centralized electronic interface.
- Obtained CPR, and First Aid certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Utilized radio, and telephone communications equipment to contact other on-campus personnel and external authorities.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and campus staff.
- Acted as a liaison between the Campus Safety Office and other departments, fostering strong relationships for better collaboration in maintaining a secure learning environment.
- Demonstrated strong communication skills when interacting with diverse populations across various situations, from conflict resolution to emergency responses.
- Provided first aid assistance during medical emergencies, ensuring prompt care for injured individuals.
- Responded swiftly and effectively to alarms or disturbances while maintaining a professional demeanor under pressure.
- Managed traffic flow during peak hours to ensure pedestrian safety and efficient vehicle movement on campus grounds.
- Implemented access control measures for campus buildings to minimize unauthorized entry and potential threats.
- Assisted in the management of large-scale events such as athletic games or concerts by ensuring proper crowd control measures were in place.
- Developed strong relationships with the campus community by providing excellent customer service while addressing safety concerns or inquiries.
- Reviewed daily reports from other officers to maintain situational awareness of ongoing issues or trends affecting campus safety levels.
- Reduced incidents of crime on campus through proactive surveillance and timely response to emergency situations.
- Collaborated with the facilities team to address any security-related maintenance issues, contributing to a safer physical environment.
- Assisted in the development and implementation of safety protocols to ensure a secure learning environment for students, faculty, and staff.
- Provided security and safety to school staff and students.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Education
Associate of Science - Criminal Justice
Skills
Computer-aided dispatching
Multi-line phone system
Emergency medical dispatch (EMD)
911 system information databases
Alarm systems monitoring
Multitasking
Criminal justice knowledge
Data systems operation
Police terminology
Problem-solving
Multitasking Abilities
Excellent communication
Teamwork
Alarm systems monitoring
Certification
- EMD - Emergency Medical Dispatch (EX. 2/26)
- Premier 1 Training
- LEADS Certified
Timeline
Police Communication Operator
Joliet Junior College Police Department
09.1997 - 06.2026Read More
Campus Safety Officer
Joliet Junior College Police Department
09.1997 - 07.2018Read More
Joliet Junior College
Associate of Science from Criminal Justice
Read More