Summary
Overview
Work History
Education
Skills
References
Timeline
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Joann Bedolla

Chicago

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience

Work History

Rideshare Driver

Lyft
Chicago
11.2023 - Current
  • Adhered to all city regulations related to ride share services such as speed limits, parking rules.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

Brand Ambassador

Nature's Grace & Wellness
Chicago
08.2019 - 08.2024
  • Utilized social media platforms to promote brand and interact with audience.
  • Promoted positive company image through superior customer service experiences.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Provided detailed reports on promotional activities and sales results.

Customer Service Representative

Grainger
Lake Forest
01.2021 - 03.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Strengthened customer retention by offering discount options.

Supervisor

Curaleaf
Chicago
04.2019 - 12.2021
  • Implemented merchandising strategies, increasing sales.
  • Delegated work to staff, setting priorities and goals.
  • Led weekly team meetings to discuss sales goals, upcoming promotions, and operational issues.
  • Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.

Education

High School Diploma -

Thomas Kelly High School
Chicago, IL
06-2002

Skills

  • Customer service
  • Regulatory compliance
  • Organizational skills
  • Social media marketing
  • Problem solving
  • Time management
  • Data entry
  • Professional demeanor

References

References available upon request.

Timeline

Rideshare Driver

Lyft
11.2023 - Current

Customer Service Representative

Grainger
01.2021 - 03.2022

Brand Ambassador

Nature's Grace & Wellness
08.2019 - 08.2024

Supervisor

Curaleaf
04.2019 - 12.2021

High School Diploma -

Thomas Kelly High School

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Joann Bedolla