Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jo Blow

Chicago,IL

Summary

Dynamic Change Management Manager with a proven track record at Consulting Company, excelling in organizational development and excellent communication. Spearheaded transformative initiatives, enhancing technology and culture, while mentoring teams for peak performance. Achieved high customer satisfaction through adept problem-solving and adaptability. Expert in risk assessment and change implementation, driving substantial business improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Change Mangement Manager

Consulting Company
01.2022 - Current
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Built support for change throughout business unit through direct outreach strategies.
  • Led teams of analysts to evaluate, plan and execute projects.
  • Partnered with business teams to understand needs and mitigate potential problems.

Change Management Coordinator

Consulting Company
02.2018 - 01.2022
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Kept high average of performance evaluations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Education

Associate of Applied Science - Business Management

College of DuPage
Glen Ellyn, IL
2016

Associate of Arts - Marketing

College of DuPage
Glen Ellyn, IL
2016

Skills

  • Organizational Development
  • Change Implementation
  • Technical acumen
  • Training and coaching
  • Risk Assessment
  • Teamwork and Collaboration
  • Organizational Skills
  • Excellent Communication
  • Written Communication
  • Adaptability and Flexibility
  • Problem-solving abilities

Certification

Prosci Change Management Certification, 2021

Certificates in Organizational Leadership, Management, Entrepreneurship, Consumer Marketing, Supervision, (College of DuPage, 2014)

Timeline

Change Mangement Manager

Consulting Company
01.2022 - Current

Change Management Coordinator

Consulting Company
02.2018 - 01.2022

Associate of Applied Science - Business Management

College of DuPage

Associate of Arts - Marketing

College of DuPage

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Jo Blow