JO-ANN PINEDA
Chicago
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Swedish Covenant Hospital
09.2022 - Current
- Processing specimens in the Laboratory
- Answering calls from Doctor's for patient's results
- Maintaining specimen integrity
- Performing centrifugation and entering date into computer system
- Processing specimens in Pathology and Cytology Department
Home Healthcare Worker
First Choice Senior Services
12.2021 - 09.2022
- Improved patient outlook and daily living by compassionate care
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
Outbound Sales Representative
Maclean Financial Group
10.2021 - 11.2021
- Conduct outbound calls and emails to prospective business owners to generate leads and drive sales
- Increased sales revenue through strategic cold calling and lead generation activities.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Insurance Recovery Specialist
QBE Group Shared Services Centre
02.2014 - 01.2020
- Recovering our insured's loss
- Handled motor vehicle claims
- Tracking down individuals or businesses who owe money and creating payment plans
- Streamlined data collection methods for efficient information gathering from multiple sources relevant to each case.
Financial Services Representative
West Contact Services
04.2006 - 01.2014
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships
- Handled application calls for Citibank Credit Cards
Education
Associate In Nursing Aide - undefined
Guagua National Colleges
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Swedish Covenant Hospital
09.2022 - Current
Home Healthcare Worker
First Choice Senior Services
12.2021 - 09.2022
Outbound Sales Representative
Maclean Financial Group
10.2021 - 11.2021
Insurance Recovery Specialist
QBE Group Shared Services Centre
02.2014 - 01.2020
Financial Services Representative
West Contact Services
04.2006 - 01.2014
Associate In Nursing Aide - undefined
Guagua National Colleges
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