Jnae Franklin
Decatur
Summary
Dynamic professional with a proven track record in customer service and relationship building, honed as a Sales Associate at Citi Trends and as an Activity Director at Fair Havens Senior Living. Excelled in creating engaging customer experiences and fostering community among diverse populations. Skilled in problem-solving and time management, ensuring high satisfaction and efficiency.
Overview
1
1
Certification
Work History
Sales Associate
Citi Trends
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Activity Director
Fair Havens Senior Living
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
Education
Diploma -
West Aurora High School
Aurora IL 05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Stocking and receiving
- Client service
Certification
Activity director degree
Timeline
Sales Associate
Citi Trends
Activity Director
Fair Havens Senior Living
Diploma -
West Aurora High School
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