Summary
Overview
Work History
Education
Skills
Timeline
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Jiyae Johnson

Chicago

Summary

Motivated and dependable professional seeking an opportunity to learn and grow both personally and professionally. Interested in a company that values quality customer service, system accuracy, and teamwork. Known for strong communication skills, reliability, and dedication to performing productively in every role. Committed to contributing positively through resilience, consistency, and a strong work ethic.

Overview

8
8
years of professional experience

Work History

Independent Work & Professional Development

BluePrint Beauty Bar
Chicago
2022.09 - 2025.11
  • Managed personal responsibilities while remaining work-ready for full-time employment.
  • Strengthened time management, organization, and dependability.
  • Maintained computer proficiency, typing accuracy, and communication skills.
  • Remained adaptable and prepared for fast-paced, team-oriented work environments.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Call Center Customer / Service Rep

Advocate Medical Group
2021.12 - 2022.08
  • Handled 25+ inbound calls per hour from Illinois healthcare clients
  • Explained eligibility and available health plans clearly and accurately
  • Enrolled clients into healthcare plans through the MAXE government program
  • Educated clients on enrollment status via the HFS website
  • Explained cutoff dates for plan changes and primary care provider updates
  • Maintained accuracy, confidentiality, and professionalism

Crew Member/ Team Lead

Walmart SuperCenter
2019.02 - 2021.10
  • Provided consistent customer service in a high-volume retail environment
  • Conducted daily team-building exercises and supported team coordination
  • Assisted customers across multiple store departments
  • Ensured store areas were safe, organized, and compliant with company standards
  • Processed cash and debit transactions accurately
  • Supported daily operational goals through teamwork and reliability

Crew Member

Mcdonald's
2017.10 - 2019.01
  • Welcomed customers and promoted current meal specials
  • Took customer orders and processed cash and card transactions
  • Prepared and presented customer orders accurately
  • Supported drive-thru operations in a fast-paced environment
  • Followed safety, cleanliness, and company procedures

Education

Certified Cosmetologist -

Empire Beauty School

Business Entrepreneurship -

Jackson State University

Academic Studies -

Collins Academy High School

Skills

  • Customer Service Excellence
  • Interpersonal & Written Communication
  • Time Management & Reliability
  • Basic Math & Accuracy
  • Telephone Etiquette
  • Dispute Resolution
  • Computer Proficiency
  • Typing & Data Entry
  • Product Knowledge
  • Dependability

Timeline

Independent Work & Professional Development

BluePrint Beauty Bar
2022.09 - 2025.11

Call Center Customer / Service Rep

Advocate Medical Group
2021.12 - 2022.08

Crew Member/ Team Lead

Walmart SuperCenter
2019.02 - 2021.10

Crew Member

Mcdonald's
2017.10 - 2019.01

Certified Cosmetologist -

Empire Beauty School

Business Entrepreneurship -

Jackson State University

Academic Studies -

Collins Academy High School

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Jiyae Johnson