Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jinho Kim

Palatine

Summary

Professional dispatcher with a proven track record at United Intermodal Carriers, enhancing on-time delivery rates through strategic route planning and effective team management. Skilled in customer service and quality control, I foster interdepartmental collaboration to drive operational excellence and continuously improve service standards.

Overview

years of professional experience

Work History

Dispatcher

United Intermodal Carriers

03.2018 - 03.2025

Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.

Sales Associate

Cutco

09.2017 - 09.2018

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Driver/Food Service Worker

Jet's Pizza

10.2014 - 08.2016

Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.

Produce Handler

Mariano's

06.2013 - 06.2014

Enhanced product handling efficiency by implementing streamlined processes and organization techniques.
Maintained accurate inventory records, conducting regular audits to verify product counts and locations.
Improved warehouse productivity by collaborating with team members to ensure timely completion of tasks.
Provided exceptional support during peak seasons or high-volume periods, adapting quickly to shifting priorities and increasing workload demands.

Freight/Small Package Handler

United Parcel Service (UPS)

06.2012 - 06.2013

Ensured accurate delivery schedules by coordinating closely with drivers and dispatchers regarding daily routes and adjustments.
Assisted in training new hires on proper package handling procedures, promoting consistent quality across the team.
Supported company sustainability initiatives through diligent recycling efforts and mindful energy usage practices within the workplace.
Utilized various material handling equipment such as forklifts and pallet jacks safely and efficiently to move large or heavy packages throughout the facility.