Jimmy C. Stevens
Chicago
Summary
Dynamic operations leader with a proven track record at Follett Higher Education, excelling in strategic planning and logistics. Enhanced productivity through effective inventory management and problem resolution, achieving maximum performance metrics. Adept at recruiting and training teams, driving operational excellence while fostering a culture of continuous improvement.
Overview
42
42
years of professional experience
Work History
Dispatcher (Promoted)
Pace
Markham
08.2023 - Current
- Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
- Using telephones, two-way radios or text messages to contact employees or emergency personnel
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for crew or receiving work orders from work crews
- Overseeing communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Senior Operations Manager
Follett Higher Education
Woodridge
01.2019 - Current
- Adjusted production schedules, equipment, and workflow to address changing demands.
- Established production schedules and communicated project status to stakeholders.
- Trained new employees on safety protocols and company standards.
- Adhered to applicable regulations, policies, and procedures for safety and environmental compliance. Provided top product quality control and inventory management, resulting in reduced downtime and maximized revenue.
- Implemented improved processes and management methods to generate higher ROI and workflow optimization while maintaining high service level performance.
- Collaborated with technical staff to streamline production processes.
- Reviewed operations and conferred with technical and administrative staff to resolve production and processing problems.
- Exceeded team goals by partnering with staff to share and implement best practices that achieved monthly quotas.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports to detect production problems.
- Achieved maximum performance across safety, maintenance, and production metrics.
Receiving Manager
Follett
Woodridge
01.2014 - 01.2019
- Received and staged incoming inventory for movement to storage and sales floor
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Trained, scheduled, and supervised warehouse team of 30.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
Shipping Manager
Follett
Chicago
01.1992 - 01.2014
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Assessed needs and allocated resources to meet demand.
- Identified opportunities to reduce costs and improve productivity.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Dock Supervisor
Follett
Chicago
01.1983 - 01.1992
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Established priorities and assigned tasks to support dock operations.
- Completed daily logs for inventory tracking of cargo received and logged discrepancies.
Education
B.A - Education
University of Wisconsin
Skills
- Strategic Planning
- Recruiting
- P&L Modeling
- Inventory Forecasting
- Brand Marketing
- Negotiation
- DTC Acquisition & Retention Marketing
- Copywriting
- Logistics
- Route optimization
- Inventory management
- Problem resolution
- Scheduling and dispatching
Certifications Skills Interests
Strategic Planning, Recruiting, P&L Modeling, Inventory Forecasting, Brand Marketing, Negotiation, DTC Acquisition & Retention Marketing, Copywriting, Logistics, CDL License
Timeline
Dispatcher (Promoted)
Pace
08.2023 - Current
Senior Operations Manager
Follett Higher Education
01.2019 - Current
Receiving Manager
Follett
01.2014 - 01.2019
Shipping Manager
Follett
01.1992 - 01.2014
Dock Supervisor
Follett
01.1983 - 01.1992
B.A - Education
University of Wisconsin
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