Jim Keck
Aurora
Summary
Hardworking and passionate job seeker that demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Production Support Analyst
Quantum Color Graphics, LLC
Morton Grove, IL
04.2022 - 09.2025
- Provided ticketing system management and triage for user issues.
- Analyzed production workflows to identify bottlenecks and recommend process improvements.
- Provided technical support for troubleshooting production issues across multiple departments.
- Documented processes and procedures to enhance knowledge sharing within the team.
Applications Analyst
LaSalle Network
Schaumburg, IL
03.2021 - 11.2021
- Analyzed application performance to identify areas for improvement and enhance user experience.
- Collaborated with cross-functional teams to resolve technical issues.
- Managed ticketing system for issue resolution, ensuring timely responses to user inquiries and concerns.
- Documented clients' issues and processes of resolution.
- Managed user accounts for multiple platforms.
Application Analyst
Accenture , LLP
Chicago, IL
01.2016 - 03.2020
- Provided multi-site engineering database management for Teamcenter Unified Architecture.
- Analyzed application performance, identifying areas for optimization and enhancement.
- Provided technical support to end-users, resolving issues efficiently and ensuring user satisfaction.
- Collaborated with onshore and offshore teams to implement system improvements and streamline processes.
- Developed and maintained detailed documentation for application configurations and workflows.
- Facilitated help desk ticket assignment and ensured ticket resolution complied with client Service Level Agreements (SLAs) through Service Now ticketing software.
Desktop Support Technician, IT Asset Manager
Caterpillar, Inc
Aurora, IL
06.2000 - 12.2015
- Provided technical support for hardware and software issues, ensuring minimal downtime for end-users.
- Troubleshot and resolved desktop-related problems, enhancing user productivity across departments.
- Configured and installed operating systems and applications on various devices to meet operational requirements.
- Utilized remote desktop tools effectively for troubleshooting assistance.
- Purchased, setup and installed new computers.
- Effectively managed inventory of IT assets within 98% accuracy, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
- Annually oordinated with vendors for procurement of hardware products, ensuring compatibility with existing infrastructure while staying within budget constraints.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, managed and maintained printer equipment. Effectively reduced the printer population and supplies, providing a cost savings for the facility.
- Successfully created and implemented a strategy, and managed a small team for a project to replace a high volume (900) of desktop PCs in an extremely condensed time frame.
- Created and implemented a new streamlined IT asset deployment process, which dramatically reduced the lead time to install a computer.
Education
Bachelor of Science - Art
Illinois State University
Normal, Illinois, ILSkills
- Desktop Support, Application Support, IT Asset Management
- Ticketing Systems (Service Now, Zendesk, Remedy)
- Problem-solving, Analytical Thinking
- Teamwork and collaboration
- Task prioritization
- Technical documentation
- System monitoring
- Microsoft Windows
- Database management
- Active Directory & Group Policy
- Pinter Support & Maintenance
- SQL Server Management Studio
- IT Asset Management (Procurement, Configuration, Deployment, Tracking, Disposal)
- Account Management (Onboarding)
Certification
Certified Hardware Asset Management Specialist, ITAM Institute 86538927, Oct 2025
Currently working on acquiring Comptia A+ certification.
Timeline
Production Support Analyst
Quantum Color Graphics, LLC
04.2022 - 09.2025
Applications Analyst
LaSalle Network
03.2021 - 11.2021
Application Analyst
Accenture , LLP
01.2016 - 03.2020
Desktop Support Technician, IT Asset Manager
Caterpillar, Inc
06.2000 - 12.2015
Bachelor of Science - Art
Illinois State University