Jim Johnson
Loves Park,IL
Summary
Driven by a strong work ethic and exceptional problem-solving abilities, I've honed skills in a multitude of ways while at the Anderson Group most notably as a Mobile Service Technician before that as shop foreman for 5 years. Experience includes enhancing client relations, strategic planning, and leading staff training, contributing to significant process improvements and customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mobile Service Technician
Anderson Rock River Ford
224 N. Alpine Rd Rockford IL 61107
02.2012 - Current
- Work closely with Coordinator on repair timelines and work schedule daily for improved efficiency. Currently haven't missed monthly corporate goal at times doubling it, and proud to say are top of region on regular basis
- Meeting with clients and laying out processes that could benefit their companies, with over 60 5 star google reviews
- On site mobile recalls and basic services for residential and business's on
- Quote out and organize work being sent back into main shop with some techs seeing 20 percent increase in hours weekly.
- Monthly Flyers-Print, assemble, and mail off
- Inventory of van and incoming parts daily and monthly
- Working closely with coordinator, whether it be fielding parts question or customer issue before during and after service visits.
- Daily paperwork fully accurately completed on time including part returns and photo submission.
- Flexible hours based on customer needs
- Contacting and working closely with Ford engineering when needed in order to complete repairs.
- Passionate about learning and committed to continual improvement.
Garbage Collector
MDC Disposal
1050 Greenlee St Marengo, IL 60152
10.2006 - 02.2012
- Dismounted garbage trucks to collect garbage and guide driver in reversing in tight spaces.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Verified assigned truck fully-fueled and safe to operate and required paperwork on board before leaving yard.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Executed and performed daily safety and maintenance checks on garbage truck and related equipment.
- Trained 11 new drivers in driving garbage trucks and operating garbage sorting equipment.
- Preform maintenance Services on 2 trucks at night after route.
Metal Fabricator
PPI
Delavan, WI
01.2004 - 10.2006
- Maintained machinery and tools to keep fabrication processes running smoothly.
- Lifted or moved materials and finished products using large cranes.
- Complied with safety regulations while operating machinery and tools to protect against injury.
- Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Operated welding equipment to assemble and repair metal structures and elements.
- Altered and trimmed existing metal fabrications to meet size and position requirements.
Education
High School Diploma -
Belvidere High School
Belvidere, IL03.2000
Skills
- Knowledge Sharing
- Strategic Planning
- Staff Training and Development
- Customer Relationship Management
- Diagnostic Testing
- De-Escalation Techniques
- Problem-solving abilities
- Client Relations
- Strong Work Ethic
Certification
Class B CDL
Senior Master Ford Technician
Kia Motors level 1 Diamond Techician
Timeline
Mobile Service Technician
Anderson Rock River Ford
02.2012 - Current
Garbage Collector
MDC Disposal
10.2006 - 02.2012
Metal Fabricator
PPI
01.2004 - 10.2006
High School Diploma -
Belvidere High School