Jillian Rollins
Lagrange
Summary
Reliable and friendly, who quickly learns and masters new concepts and skills. Passionate about helping customers and providing exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervising Manager
The Table at Crate
Oak Brook, IL
01.2019 - Current
- Oversaw daily operations, ensuring team adherence to quality and service standards.
- Established a positive work environment with effective leadership, clear expectations, and open communication.
- Mentored staff, fostering a collaborative environment and enhancing team performance.
Lead Server
Capri Restaurante
Downers Grove, IL
03.2017 - 03.2023
- Trained and mentored new staff on service protocols and menu knowledge.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Developed and implemented efficient workflow strategies to enhance service delivery during peak hours.
- Coordinated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
Education
Accounting
College of DuPage
Glen Ellyn, IL01-2027
Skills
Cash handling Accuracy
Mathematical Aptitude
Detail-Oriented
Strong Communication Skills
Organized
Time Management
Excellent multi-tasker
Certification
- QuickBooks Certification.
Quickbooks Online Certified ProAdvisor
Issued Dec 2017 - Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Microsoft
Issued Dec 2022
Timeline
Supervising Manager
The Table at Crate
01.2019 - Current
Lead Server
Capri Restaurante
03.2017 - 03.2023
Accounting
College of DuPage