Jillian Jimenez
Brookfield
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
10
10
years of professional experience
2003
2003
years of post-secondary education
Work History
Retail Sales Associate
Goodwill
Brookfield
09.2023 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the sales floor.
- Restocked merchandise and ensured shelves were well-displayed.
- Collaborated with team members to improve customer service.
- Participated in training sessions to learn product knowledge.
- Engaged with customers to create a welcoming shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Retail Sales Associate
Goodwill Redwood Empire
Petaluma
10.2018 - 05.2020
- Assisted customers in locating merchandise throughout the store.
- Organized and maintained product displays to enhance customer experience.
- Restocked shelves with donations to ensure product availability.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
Retail Sales Associate
Walmart
South Jordan
10.2016 - 07.2017
- Assisted customers in locating merchandise throughout the store.
- Processed transactions accurately and efficiently at the cash register.
- Organized and maintained product displays to enhance customer experience.
- Processed customer transactions efficiently and accurately at busy retail locations.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
Retail Sales Associate
Goodwill Easter Seals
Murray
07.2015 - 07.2016
- Assisted customers in locating merchandise throughout the store.
- Organized and maintained product displays to enhance customer experience.
- Restocked shelves with donations to ensure product availability.
- Provided excellent customer service by addressing inquiries and concerns.
- Collaborated with team members to support store operations and activities.
- Maintained cleanliness and organization of the sales floor and fitting rooms.
- Assisted customers with finding the right product for their needs.
Education
GED
South Jordan, UtahSkills
- Customer service
- Visual merchandising
- Product knowledge
- Transaction processing
- Cash handling
Timeline
Retail Sales Associate
Goodwill
09.2023 - Current
Retail Sales Associate
Goodwill Redwood Empire
10.2018 - 05.2020
Retail Sales Associate
Walmart
10.2016 - 07.2017
Retail Sales Associate
Goodwill Easter Seals
07.2015 - 07.2016
GED