Jillian Gutierrez
Elburn
Summary
Detail-oriented Student Nurse with a strong commitment to enhancing patient care within collaborative healthcare teams. Recognized for exceptional performance in both academic and clinical settings. Demonstrates ability to multitask effectively in high-pressure environments while maintaining composure during emergencies. Organized and service-driven approach ensures efficient care delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Advocate Medical Group West
Batavia
06.2018 - Current
- Support 3 providers across 2 departments; spend 3 days/week in Allergy, 1 in Plastic Surgery, and 1 focused on triage calls.
- Room patients and gather full medical histories; take vitals and perform allergy/medication reviews and discuss tobacco, alcohol, and drug use.
- Document patient information in Epic.
- Field up to 20 phone calls and portal messages daily, performing triage and relaying information to MD or NP.
- Verify insurance coverage and prior authorizations; complete prior authorizations and initiate benefit investigations.
- Prepare and administer medications, including immunotherapy injections.
- Educate patients about injections, anaphylaxis, and inhaler or EpiPen use.
- Perform food and medication challenges, monitoring patients for up to 4 hours and intervening to alleviate adverse reactions.
- Train new hires in both departments, familiarizing them with medical procedures, including skin and intradermal allergy testing, oral challenges, mixing immunotherapies, and giving injections.
- Processes and protocols, such as call handling, emergency management, responding to messages, and other administrative tasks.
- Assisted with ensuring all team members completed work in a timely manner, supply inventory was at appropriate levels, and patient satisfaction was consistently high.
- Reviewed employment applications, held peer interviews, and offered feedback to supervisor.
- Established protocols and workflows that enabled Allergy department staff to function more efficiently, rectifying chronic issues of neglected paperwork and unread portal messages.
- Convinced decision makers to increase RN and CMA hours, adding one day in the office for each role.
- Improved completion and approval time for prior authorizations from 3-4 weeks to 5 days or less.
- Drove improvement in Press Gainey scores from 80-85% to 97% - the highest score in the service line – by instilling a 'patient first' philosophy among team members.
- Created 'dot phrases' in Epic to speed up documentation processes, reducing paper use by increasing communication in the patient portal.
- Collaborated with plastic surgeon to transition simple procedures from the ambulatory surgical center to the office, which lowered patient co-pays and improved access, thereby increasing patient satisfaction.
- Set up procedure rooms, provide patients with consent forms, and assist plastic surgeon with procedures such as macromastia, scar revision, skin graft care, and suture removal.
- Participate in 2-4 revenue-generating procedures per week.
- Cross-trained in Pediatrics, Walk-In Care, Family Practice/Internal Medicine, Cardiology, Laboratory, and Sports Medicine; gained understanding of operational procedures within each department.
Student Nurse
Jackson Park Memorial Hospital
Chicago
10.2025 - 11.2025
- Collected vital signs and assisted in patient assessments to ensure quality care.
- Collaborated with healthcare teams to develop and implement effective patient care plans.
- Administered medications and treatments under supervision, adhering to safety protocols.
- Supported nursing staff with daily tasks, enhancing efficiency and teamwork.
- Maintained clean and organized environments to promote patient safety and comfort.
- Assisted in administration of IV medications and fluids under close supervision.
Patient Care Technician
Northwestern Medicine Delnor Hospital
Geneva
05.2016 - 03.2018
- Supported 10 Registered Nurses in clinic that provided blood transfusions, IV antibiotics, chemotherapy, and other IV infusions.
- Monitored up to 40 patients daily; took vitals and recorded in Epic.
- Reported changes in patient condition to Registered Nurse.
- Performed venipuncture and requested samples for urinalysis.
- Answered telephone calls and scheduled patient appointments.
- Assisted patients with ambulating, eating, and trips to the bathroom during their infusion appointments.
- Kept treatment rooms clean, sanitized, and stocked with supplies; set up rooms for specific infusions.
Safety Companion
Northwestern Medicine Delnor Hospital
Geneva
10.2014 - 05.2016
- Monitored vulnerable patients, including individuals at risk of falling, with suicidal or homicidal ideation, experiencing general confusion, and on hospice care.
- Supported patients across the hospital, in ICU, Step-Down, Telemetry, Med/Surg, Neurology, Emergency Department, and Pediatrics.
- Informed nurses about any safety concerns or changes in patient condition.
- Used video monitors to oversee multiple patients with confusion; documented each patient’s behavior, demeanor, sleep, and staff interaction.
- Assisted patients throughout the hospital with activities of daily living (ADLs).
- De-escalated emotionally charged situations with assistance from nurses and security personnel.
- Contributed to training new Safety Companions; familiarized them with use of video monitor system, documentation processes, de-escalating dangerous situations, and more.
Student Nurse
St. Joseph Hospital
Joliet
- Initiated IV lines and administered blood products and medications under RN supervision.
- Performed focused patient assessments, reporting condition changes to charge RN.
- Collaborated with physicians and therapy teams to optimize patient care.
- Assisted in trauma responses and critical procedures for improved patient outcomes.
- Collected vital signs to facilitate quality monitoring and care.
- Administered medications under supervision, ensuring strict compliance with safety protocols.
Student Nurse
Bethany Rehabilitation & Health Care Center
DeKalb
- Administered medications and delivered comprehensive patient care under RN supervision.
- Assisted wound care nurse with assessments, dressing changes, and patient education.
- Monitored patient responses to therapies and reported clinical changes promptly.
Education
Associate Degree in Nursing - Nursing
Rasmussen University
Aurora03-2026
Master of Healthcare Administration - Business Management
Keller Graduate School of Management
Naperville, IL08.2022
Graduate Certificate - Health Services Management
Keller Graduate School of Management
Naperville, IL04.2022
Bachelor of Science - Health Services Management
DeVry University
Naperville, IL05.2021
Associate of Science - Medical / Clinical Assistant
Rasmussen College
Aurora, IL03.2018
Skills
- Patient satisfaction and advocacy
- Process improvement strategies
- Epic EMR proficiency
- Medical documentation expertise
- Team collaboration skills
- Clinical assessment techniques
- Medication administration and dosage
- Patient education initiatives
- Emergency response protocols
- HIPAA compliance knowledge
- Software charting proficiency
- Pain assessment methodologies
- Direct patient care practices
- Procedure assistance capabilities
- Vital signs monitoring and recording
- Patient assessment skills
- Work planning and prioritization
Affiliations
American Association of Medical Assistants, 2018 – Present
Certification
- Certified Medical Assistant, American Association of Medical Assistants (AAMA), 05/18
- Certified Nursing Assistant, Illinois Department of Public Health, 06/15
- Basic Life Support (BLS), American Heart Association, 09/22
Core Expertise
- Patient Care
- Customer Service
- Training
- Phone Triage
- Physician Relations
- Insurance Processes
- Prior Authorizations
- Public Speaking
- Clinic Protocols and Workflows
- Press Gainey Scores
- Patient Satisfaction
- Process Improvement
- Epic EMR
Timeline
Student Nurse
Jackson Park Memorial Hospital
10.2025 - 11.2025
Certified Medical Assistant
Advocate Medical Group West
06.2018 - Current
Patient Care Technician
Northwestern Medicine Delnor Hospital
05.2016 - 03.2018
Safety Companion
Northwestern Medicine Delnor Hospital
10.2014 - 05.2016
Student Nurse
St. Joseph Hospital
Student Nurse
Bethany Rehabilitation & Health Care Center
Associate Degree in Nursing - Nursing
Rasmussen University
Master of Healthcare Administration - Business Management
Keller Graduate School of Management
Graduate Certificate - Health Services Management
Keller Graduate School of Management
Bachelor of Science - Health Services Management
DeVry University
Associate of Science - Medical / Clinical Assistant
Rasmussen College