Jillian Gallichio
Yorkville
Summary
Retail sales manager with extensive experience in improving customer satisfaction and operational efficiency. Expertise in team training and development, leading to increased sales performance. Strong focus on strategic planning and execution, resulting in measurable business growth.
Overview
10
10
years of professional experience
Work History
Retail Sales Manager
Go Games and Toys
Aurora
01.2024 - Current
- Assisted customers in selecting toys and games for various age groups.
- Organized merchandise displays to enhance product visibility and accessibility.
- Handled cash register transactions, ensuring accurate processing of sales.
- Provided product information and recommendations to improve customer satisfaction.
- Maintained cleanliness and orderliness of the store environment throughout shifts.
- Managed inventory by restocking shelves and tracking product availability.
- Engaged customers with friendly service to create a welcoming shopping experience.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Trained and mentored new employees on sales techniques and customer service.
- Oversaw inventory management, ensuring stock levels met customer demands.
Lifeguard Assistant Manager
Pool Guards Inc.
Aurora
05.2025 - 08.2025
- Supervised lifeguard staff and ensured adherence to safety protocols.
- Conducted training sessions on emergency response and rescue techniques.
- Managed pool operations, including scheduling and maintenance coordination.
- Monitored pool area for safety hazards and addressed issues promptly.
- Provided guidance and assistance to lifeguards regarding safety protocols.
- Facilitated communication between staff members regarding operational issues or concerns.
- Monitored performance of lifeguards to ensure they met quality standards established by the organization.
- Evaluated performance of staff and addressed areas needing improvement.
- Recognized swimmers in need of assistance and acted quickly.
Lifeguard
Pool Guards Inc.
Aurora
05.2016 - 08.2025
- Monitored pool activities to ensure safety and adherence to rules.
- Responded swiftly to emergencies and executed rescue techniques.
- Conducted regular safety inspections of pool facilities and equipment.
- Engaged with patrons to promote a positive swimming experience.
- Enforced pool regulations and educated guests on safety practices.
- Collaborated with team members to maintain cleanliness and organization.
- Assisted in training new lifeguards on procedures and protocols.
- Monitored swimmers to ensure safety in the pool area.
Front of House Employee
Panda Express
Bloomington
08.2023 - 05.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining and service areas.
- Assisted team members in food preparation and assembly tasks.
- Handled cash register transactions accurately and efficiently.
- Promoted menu items to enhance customer experience and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Performed opening and closing duties such as counting money, organizing supplies.
Education
High School Diploma -
Yorkville Highschool
Yorkville, IL05-2021
Some College (No Degree) - Elementary Education
Illinois State University
Normal, Illinois, ILAssociate of Science - Sonography
College of DuPage
Glen Ellyn, ILSkills
- Attention to detail
- Self motivation
- Appointment scheduling
- Analytical thinking
- Adaptability and flexibility
- Scheduling employees
- Strategic planning
- Store opening and closing
- Training and mentoring
- Management
- Customer service
- Upselling strategies
- Driven work ethic
- Delegating work
- Critical thinking
- Problem solving
References
References available upon request.
Timeline
Lifeguard Assistant Manager
Pool Guards Inc.
05.2025 - 08.2025
Retail Sales Manager
Go Games and Toys
01.2024 - Current
Front of House Employee
Panda Express
08.2023 - 05.2024
Lifeguard
Pool Guards Inc.
05.2016 - 08.2025
High School Diploma -
Yorkville Highschool
Some College (No Degree) - Elementary Education
Illinois State University
Associate of Science - Sonography
College of DuPage