Jill McAuley
Island Lake
Overview
23
23
years of professional experience
Work History
Medical Courier
Associated Couriers
Elk Grove Village
09.2023 - Current
- Delivered medical supplies to healthcare facilities efficiently and safely.
- Adhered to safety protocols while operating company vehicles during deliveries.
- Inspected packages for damage before transportation to maintain quality standards.
- Ensured timely pick up and delivery of packages within designated time frames.
Records Clerk
Waukegan Police Department
Waukegan
08.2022 - 09.2023
- Managed confidential records for police reports and legal documents.
- Organized and maintained files for easy retrieval and reference.
- Processed incoming requests for records from the public and legal entities.
- Assisted officers in locating essential documents for ongoing investigations.
- Utilized database systems to track and update record status efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Lake County Circuit Clerk
Lake County
Waukegan
11.2018 - 08.2022
- Processed incoming documents and maintained organized filing systems.
- Assisted with data entry and ensured accuracy of information in databases.
- Handled customer inquiries and directed them to appropriate departments promptly.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer accounts records.
- Operated cash register to process cash, check, and credit card transactions.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Owner/Operator
Central Bark Doggy Daycare
Oak Creek
01.2017 - 10.2018
- Managed daily operations of a busy dog daycare facility.
- Trained and supervised staff on pet care and safety protocols.
- Scheduled and coordinated dog playgroups for optimal socialization.
- Handled financial transactions and maintained accurate records.
- Ensured cleanliness and organization of facility for health compliance.
- Built relationships with pet owners to understand their needs and preferences.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Owner/Office Manager
General Lock
Chicago
09.2003 - 12.2016
- Managed daily operations of lock distribution and installation services.
- Developed customer relationships through personalized service and support.
- Maintained accurate records of transactions and service calls.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
Education
Some College (No Degree) - Surgical Tech
College of Lake County
Grayslake, ILGED -
Roosevelt High School
Chicago, ILSkills
- Effective communication
- Problem solving
- Safe driving
- Valid Driver's license
- Excellent driving skills
- Problem-solving abilities
- Organizational skills
- Clerical support
- Office administration
- Customer service
- Data entry
- Mail handling
- Administrative support
Timeline
Medical Courier
Associated Couriers
09.2023 - Current
Records Clerk
Waukegan Police Department
08.2022 - 09.2023
Lake County Circuit Clerk
Lake County
11.2018 - 08.2022
Owner/Operator
Central Bark Doggy Daycare
01.2017 - 10.2018
Owner/Office Manager
General Lock
09.2003 - 12.2016
Some College (No Degree) - Surgical Tech
College of Lake County
GED -
Roosevelt High School