Jet Sullivan
Chicago,IL
Summary
Experienced account management professional with a strong background in client relations, strategic thinking, and team collaboration. Skilled in adapting to dynamic environments, maximizing revenue, and ensuring customer satisfaction. A results-driven problem solver who thrives on tackling new challenges each day. Also, a proud brown belt in karate and a self-proclaimed "pet bird whisperer."
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Director
Mindstream Media Group
09.2022 - Current
- Built trusted relationships with key stakeholders through clear communication and exceptional service.
- Consistently exceeded client expectations, strengthening account partnerships.
- Improved efficiency by streamlining client communication and follow-up processes.
- Developed in-depth knowledge of company services to provide expert customer support.
- Managed budgets, controlled expenses, and identified growth opportunities to boost profitability.
- Ensured optimal resource allocation for multiple accounts to maximize impact.
- Partnered with internal teams to create integrated marketing plans that delivered results.
- Led and motivated teams to exceed sales targets.
Project Manager
Upshot
01.2017 - 04.2022
- Led culture initiatives and community service projects, boosting employee engagement and retention.
- Managed social media tools like Linktree, Lnk.Bio, Sprout Social, and Hootsuite in collaboration with the Social Media team.
- Consistently met project deadlines while maintaining quality and safety standards.
- Fostered strong team communication for seamless collaboration and project success.
- Tracked progress against goals, adjusting schedules and resources to stay on track.
- Negotiated and managed third-party contracts to ensure project deliverables.
- Thrived in fast-paced environments, successfully meeting tight deadlines.
Assistant Store Manager
BuyBuyBaby
01.2011 - 01.2015
- Responsible for completing and delivering employee evaluations and following through with disciplinary action if necessary
- Planned, scheduled and trained new hires as well as tenured employees in product knowledge and customer service skills
- Opening and closing stores while acting as the sole manager on duty
- Regularly maintained, corresponded, and negotiated with vendors to place new orders, regulate inventory, and monitor quality assurance
- Merchandising and visual management
Skills
- Time Management
- Goal setting and achievement
- Problem-solving
- Verbal Communication
- Teamwork & Collaboration
- Account Relationship Management
- Project Management
- Microsoft Office & Google Suite
- Appointment Scheduling & Customer Billing
- Organizational skills
Accomplishments
- Collaborated with a team of seven to develop client solutions, leading to a promotion from Project Manager to Account Supervisor within my first year at the company.
Pronouns
she/her
Certification
4A's Media Marketing
Timeline
Account Director
Mindstream Media Group
09.2022 - Current
Project Manager
Upshot
01.2017 - 04.2022
Assistant Store Manager
BuyBuyBaby
01.2011 - 01.2015
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