Jesus A. Gomez
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
Work History
Lockbox Mail Support Specialist
5/3 Bank
Westmont
02.2023 - Current
- Provide excellent customer service, addressing inquiries and resolving issues efficiently.
- Collaborate with colleagues to streamline processes, contributing to improve service delivery.
- Assist in training new team members on bank procedures and customer service best practices.
- Support daily operations by ensuring compliance with bank policies and procedures.
- Maintained positive working relationship with fellow staff and management.
Transaction Processing Specialist
PNC Bank
Itasca
03.2017 - 08.2019
- Processed customer transactions accurately and efficiently using specialized software.
- Verified customers' identification documents for accuracy and compliance with regulations.
- Reviewed transaction data to identify discrepancies and errors.
- Researched complex transactions to ensure proper processing.
- Monitored customer accounts for changes or updates in order to process transactions correctly.
Team Supervisor
MRC Polymers
Chicago
03.2012 - 07.2013
- Monitored team members' progress, provided feedback and guidance as needed.
- Organized daily work schedules and delegated tasks to ensure timely completion of projects.
- Evaluated individual team member's performance and provided constructive criticism when necessary.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Coordinated, organized, and prioritized workloads for team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Mail extraction associate
JPMorgan Chase
Chicago
09.2006 - 09.2009
- Developed and maintained documentation for compliance and regulatory requirements.
- Utilized software tools to streamline operations and track project progress efficiently.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Participated in training sessions to enhance skills and knowledge of financial products.
- Trained new associates on store operations, policies, and procedures.
Education
GED
Chicago, ILSkills
- Customer Service Excellence
- Problem-Solving Abilities
- Team Collaboration
- Attention to Detail
- Knowledge of Banking Regulations
- Training and coaching
Timeline
Lockbox Mail Support Specialist
5/3 Bank
02.2023 - Current
Transaction Processing Specialist
PNC Bank
03.2017 - 08.2019
Team Supervisor
MRC Polymers
03.2012 - 07.2013
Mail extraction associate
JPMorgan Chase
09.2006 - 09.2009
GED