Jesus Rocha
Yorkville
Summary
Results-oriented parts manager with a proven track record in team leadership and store operations management. Expertise in merchandise promotion that drives increased profitability. Committed to achieving store objectives while enhancing employee and customer satisfaction through effective motivation and work ethic.
Overview
13
13
years of professional experience
Work History
Parts Manager
Vermeer Midwest
Aurora
05.2021 - Current
- Managed roughly $3 million in parts inventory.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Averaged sales growth of 10% year after year for last 5 years.
- Facilitated interdepartmental communication to promptly resolve parts-related issues, ensuring seamless operations.
- Resolved customer inquiries related to part availability or quality issues.
- Investigated discrepancies between physical inventories and records to maintain accurate stock levels.
- Guided staff through inventory management systems and operational processes.
- $21 million in sales expected in 2026.
Parts Specialist
Vermeer Midwest
Aurora
11.2018 - 05.2021
- Coordinated with suppliers to obtain pricing and availability of parts.
- Processed customer orders and maintained accurate records in the system.
- Received customer orders and placed them into the system for processing.
- Assisted customers in identifying and selecting appropriate equipment components.
Store Manager
O'Reilly Auto Parts
Jefferson Park
08.2016 - 11.2018
- Led a team of 7 sales associates and 3 team leaders to enhance store productivity.
- Managed daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage and maintain stock accuracy.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted 25 sales calls weekly to drive customer engagement and increase sales opportunities.
Assistant Store Manager
Advance Auto Parts
Elmwood Park
10.2014 - 08.2016
- Oversaw team of 5 sales associates and 2 team leaders to maintain operational efficiency.
- Supported management of daily store operations and staff performance to ensure smooth workflow.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Trained new employees on store policies and procedures to enhance onboarding experience.
- Implemented visual merchandising standards to attract customers.
Commercial Specialist
AutoZone
DeKalb
08.2013 - 10.2014
- Handled commercial sales with local accounts.
- Tracked daily revenue figures from sales activities against established goals and targets.
- Resolved customer complaints or disputes in a timely manner while maintaining positive relationships.
- Resolved customer inquiries to maintain high service standards consistently.
- Managed dispatching of delivery drivers to optimize routes.
Education
Bachelor of Science - Automotive Technology
Southern Illinois University, Carbondale
Carbondale, IL05-2016
Associate of Applied Science - Automotive Technology
Kishwaukee College
Malta, IL05-2014
Skills
- Supply Chain Management
- Inventory Management
- Operations Management
- Profit and Loss Tracking
- Team Leadership
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Frontline Managers Course 2022 - Vermeer Midwest
- Rookie of the Year 2019 - Vermeer Midwest
- Managers Development Program 2018 - O'Reilly Auto Parts
Affiliations
- Spend my free time with family.
Timeline
Parts Manager
Vermeer Midwest
05.2021 - Current
Parts Specialist
Vermeer Midwest
11.2018 - 05.2021
Store Manager
O'Reilly Auto Parts
08.2016 - 11.2018
Assistant Store Manager
Advance Auto Parts
10.2014 - 08.2016
Commercial Specialist
AutoZone
08.2013 - 10.2014
Bachelor of Science - Automotive Technology
Southern Illinois University, Carbondale
Associate of Applied Science - Automotive Technology
Kishwaukee College