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Objective: Obtain employment in a reputable company. Summary: I have over 14 years of Managerial experience. My most resent position was General Manager for Prospect Airport Services, BWI Branch - had overall responsibility for about 100 employees and the daily operations of both the Delta and United Airlines contracts. Prior to becoming a General Manager, I worked as a Training Manager - managed the Training Dept, trained the trainers, oversaw the training of over 650 employees in Philadelphia, including new hires and ensured every employee was in compliance, traveled and conducted training in other Prospect locations. I have also worked in the past as Logistics Manager, Ground Transportation Manager - involved with training, preparation and running of convoys in support of Military operations, MOD (Manager on Duty)- Cabin Service operations, Site/Station manager - managed the affairs of the station in support to military operations, FOB (Force Operation Base) Manager - managed all logistical support to military troops and operations.

Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.

I'm dynamic and a dedicated professional with experience from Prospect Airport Services and Smiths food and Drug, I excel in problem-solving and conflict resolution. I have the ability to enhance customer satisfaction through effective communication and active listening. I am adaptable and reliable, I thrive in fast-paced environments, ensuring smooth operations and a positive experience for all passengers.

Developed skills in hands-on construction environment, with focus on teamwork and punctuality. Skilled in using tools and following safety protocols, ensuring project completion and safety compliance. Seeking to transition into new field where organizational and practical skills can be applied effectively.

Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Recognized for mentoring new nurses and fostering a safe and engaging environment. Equipped with expertise in patient assessments and care coordination.

Highly motivated Business Administration student with experience in sales, customer service, and team leadership seeking a full time position in marketing or customer sales. Results-driven in retail sales, excelling at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

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Dynamic Community Program Manager driving impactful initiatives across diverse populations. Spearheaded programs enhancing socio-emotional skills, achieving a 60% increase in youth enrollment at the YMCA. Cultivated partnerships, securing over $20,000 in grants while fostering collaboration among stakeholders. Expertise in developing inclusive curricula and fostering critical thinking, enhancing community engagement through innovative, hands-on experiences.

Professional in emergency medical services, equipped with hands-on experience and readiness for critical scenarios. Strong focus on team collaboration and adaptability, ensuring consistent and reliable performance. Competent in patient care, medical protocols, and emergency response, with proven ability to manage high-pressure situations effectively.

Guest Service Agent with five years of experience in customer service and operations across retail, hospitality, and airline sectors. Adept at leveraging leadership and communication skills to enhance customer satisfaction, and streamline processes. Pursuing a degree in Criminal Justice, aiming to transition into law enforcement, focusing on public safety, and community engagement. Experienced in managing guest interactions and ensuring a high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering a welcoming and hospitable environment through strong interpersonal skills and attention to detail.

Dynamic professional with a proven track record at Piedmont Airlines/American Airlines, excelling in customer service and baggage handling. Skilled in customer communications and multitasking, adept at enhancing customer relations and resolving issues with a customer service mindset.

Jesus Mariscal

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Baggage Service Agent

Snow Shoveler

Education

High School Diploma -

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Baggage Service Agent

Snow Shoveler

High School Diploma -

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