Jessy Patton
Lincoln
Summary
Personable and organized professional skilled in maintaining efficient office operations and providing exceptional administrative support. Possesses solid understanding of office software and document management systems, with ability to quickly learn and apply new skills. Committed to contributing to productive work environment by ensuring smooth day-to-day operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Logan Lanes
Lincoln, IL
05.2023 - Current
- Oversaw daily operations of a full-service bowling alley, ensuring smooth lane operations, customer satisfaction, and safety compliance
- Managed and supervised staff, including hiring, training, scheduling, and performance management
- Handled cash management duties such as drawer counts, deposits, payroll support, and sales reporting
- Planned, promoted, and executed leagues, tournaments, parties, and special events to increase revenue and community engagement
- Provided excellent customer service by resolving customer concerns and maintaining a welcoming environment
- Coordinated food and beverage operations, inventory ordering, and vendor relationships
- Maintained bowling equipment and facility cleanliness, coordinating repairs and routine maintenance
- Created and managed social media promotions, advertising, and in-house marketing materials
- Ensured compliance with health, safety, and alcohol service regulations
- Monitored sales, controlled costs, and assisted with budgeting and pricing strategies
- Developed staff training programs to enhance team performance and service quality.
- Oversaw daily operations to ensure efficient lane management and customer satisfaction.
- Coordinated scheduling for staff to optimize coverage during peak hours.
- Maintained inventory levels, ensuring adequate supplies for smooth operations.
- Monitored financial reports to identify trends and enhance budget management strategies.
- Handled customer inquiries and resolved issues to maintain high service standards.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Dental Assistant
Dental Group of Springfield
Springfield, IL
02.2023 - 04.2023
- Assisted dentist during dental procedures, ensuring patient comfort and safety
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment
- Took and developed dental x-rays, ensuring high-quality images for accurate diagnosis
- Performed basic laboratory tasks such as pouring impressions and fabricating temporary crowns
- Scheduled appointments and maintained organized patient records using electronic health record systems
- Provided chairside assistance to dentists during complex procedures such as root canals or extractions
- Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials
- Collaborated with the front desk staff to ensure smooth patient flow and efficient appointment scheduling
- Conducted preliminary examinations on patients, recording vital signs and medical history information accurately
- Prepared examination rooms and sterilized instruments to maintain a hygienic environment.
- Assisted dentists with procedures, ensuring patient comfort and adherence to safety protocols.
- Managed patient records using digital dental software, ensuring accuracy and confidentiality.
- Educated patients on post-operative care and oral hygiene practices to promote health awareness.
Orthodontic Assistant
Tuthmvrs orthodontics
Springfield, IL
11.2022 - 01.2023
- This was my externship site during Dental Assisting school.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Assisted orthodontist with patient care and procedure preparation.
- Managed sterilization of instruments and maintained a clean work environment.
- Supported digital imaging processes, including X-rays and scans.
- Monitored patient comfort during procedures to ensure positive experiences.
- Educated patients on oral hygiene practices and post-treatment care.
Education
Dental Assisting - Dental Assisting certificate
Midwest Technical Institute
Springfield, IL02-2023
High School Diploma -
Lincoln Community High School
Lincoln, IL05-2021
Skills
- Computer literacy
- Social media marketing
- Communication skills
- Cash handling
- Customer service
- Leadership
- Problem-solving
- Microsoft Excel
- Phone etiquette
- Team leadership
- Time management
- Decision-making
Certification
- CPR Certification
- BLS Certification
Timeline
Manager
Logan Lanes
05.2023 - Current
Dental Assistant
Dental Group of Springfield
02.2023 - 04.2023
Orthodontic Assistant
Tuthmvrs orthodontics
11.2022 - 01.2023
Dental Assisting - Dental Assisting certificate
Midwest Technical Institute
High School Diploma -
Lincoln Community High School