Jessica M. Yung
Geneva
Summary
Testing Services Coordinator at Waubonsee Community College specializing in assessment delivery and resource management. Achieved streamlined exam protocols and maintained compliance standards. Implemented an audit process that enhanced documentation efficiency and ensured secure exam administration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Testing Services Coordinator
Waubonsee Community College
Sugar Grove
05.2023 - Current
- Coordinated testing delivery in collaboration with the student support division, testing companies, faculty, and licensing agencies.
- Trained staff on testing protocol for accurate and secure test administration.
- Performed Test Site Administrator duties for certification programs.
- Managed scheduling and staffing for testing centers based on exam volume.
- Oversaw office functions, ensuring coverage and security of test materials while meeting compliance standards.
- Conducted personnel evaluations and goal setting to enhance team performance and accountability.
- Created an audit process to review remote exam sessions for security and validity, improving documentation efficiency.
- Organized department shared drive, streamlining file management processes through clear protocols and responsibility assignments.
Assessment Specialist
Waubonsee Community College
Sugar Grove
01.2021 - 05.2023
- Maintained all records, equipment, software, and supplies for specialized testing programs.
- Communicated with stakeholders regarding program updates, policy changes, and new implementations.
- Assisted in maintaining certification testing programs and supported exam administration.
- Provided training to assessment staff on procedures and practices for test administration.
- Ensured a secure testing environment while liaising with Access Center for Disability Resources.
- Completed final application for NCTA recertification across three campuses.
- Co-created an informational session based on student feedback for TEAS exam preparation.
- Streamlined appointment scheduling processes for various exams, enhancing efficiency.
Instructional Aide
Adult Education Computer Center
11.2018 - 01.2021
- Developed and evaluated individual study plans for adult education students.
Assisted adult education students with accessing necessary hardware, software, and academic resources.
Maintained accurate records of student attendance and work progress.
Supported instructional resource implementation alongside instructors from Adult Education programs.
Franchise Owner & Instructor
Jazzercise
02.2012 - 10.2023
- Directed all elements of franchise operations .
Academic Coordinator and Adjunct Faculty
Globe University
Madison
03.2015 - 07.2016
- Provided academic advising for Medical Assistant and Criminal Justice students.
- Delivered tutoring and academic support services to enhance student success.
- Facilitated referrals to Dean of Education for necessary accommodations.
- Created informational resources and connections to community support services.
- Designed and implemented first-quarter retention programs, achieving increased engagement.
- Developed instructional materials and assessments for Professional Development Courses.
- Collaborated with faculty to integrate student feedback into course curricula.
- Established multi-channel communication strategies for effective information dissemination.
Education
Bachelor of Science - Elementary Education, Mathematics Education
University of Wisconsin – Stevens Point
Stevens Point12-1997
Master of Arts - Education, Curriculum and Instructional Design
Hamline University
St. Paul, MNSkills
- Assessment development and delivery
- Standards compliance
- Customer service and problem solving
- Resource management
- Training and communication
- Project completion
- Team building
Certification
- National Proctor Certification - National College Testing Association 2024-present
- Childbirth Educator - International Childbirth Education Association 2008 to 2018
Volunteer Experience
- Chapelstreet Church, 2016-present
- Boy Scouts of America, 2014-2023
- Girls On The Run, 2012-2016
- Elm Lawn Elementary School, 2012-1026
- Five Oaks Church, 2008-2012
Affiliations
- NCTA Test Center Certification Committee member, 2024-present
- NCTA Test Center Certification Evaluator, 2023 - present
- RISE 30 Strategic Plan team member, current
References
References available upon request.
Timeline
Testing Services Coordinator
Waubonsee Community College
05.2023 - Current
Assessment Specialist
Waubonsee Community College
01.2021 - 05.2023
Instructional Aide
Adult Education Computer Center
11.2018 - 01.2021
Academic Coordinator and Adjunct Faculty
Globe University
03.2015 - 07.2016
Franchise Owner & Instructor
Jazzercise
02.2012 - 10.2023
Bachelor of Science - Elementary Education, Mathematics Education
University of Wisconsin – Stevens Point
Master of Arts - Education, Curriculum and Instructional Design
Hamline University
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