Jessica Erin Dorfan

• Executed diverse AI data evaluation, annotation and training projects for global leaders like TELUS, Data Annotated, Appen, and Lionbridge.
• Completed 4+ projects to clean raw datasets and enhance ML models for massive corporate clients such as Google, Microsoft, Unilever, US Navy, Safeway and more (specific clients can not be named due to privacy laws)
• Demonstrated: 1) Excellent multi-lingual communication skills, both verbal and written. 2) Passion for learning and commitment to continual improvement. 3) Quickly adaptation to new technological interfaces and software applications. 4) Intricate knowledge of local (Israel) and global (corporate) AI technological and business developments, 5) Attention to detail, 6) Skilled at working independently and collaboratively in a team environment.

Provided retainer-based services tailored to the evolving needs of individuals, families, and businesses in the U.S. and Israel, trusted as a reliable on-the-ground partner to deliver high-quality research, writing, and operational support for complex and diverse projects:

• Evaluated market trends to identify new business opportunities, leading to increased revenue generation.
• Established and managed community engagement and retention programs for academic and charitable institutions, paving the way for effective future fundraising strategies.
• Designed and managed end-to-end customized travel concierge packages, handling planning, logistics, negotiations, and regulatory compliance for diverse client needs across leisure, business, and Aliyah relocation trips.
• Delivered high-quality English-Hebrew translation services for official documents, subtitles, standardized testing providers, and technical manuals.
• Performed as consultant for early-stage tech startups in areas of product marketing, pre-sale operations, and training for early-adopter, beta-tester and affiliate groups.

At Wiply, I excelled in a dynamic startup environment within the gaming and ad-tech industry, where I spearheaded multifaceted responsibilities including content marketing, SaaS sales, user acquisition, pre-seed fundraising, business development, CRM management, customer support, and strategic relationship building. I effectively managed cross-functional teams and drove product management and UX initiatives, navigating from a bootstrapped stage to a pre-seed funding milestone.

• Accelerated company growth by identifying and implementing innovative marketing strategies.
• Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
• Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
• Optimized pricing structure, balancing profitability with customer value perception.
• Increased client satisfaction levels by establishing strong communication channels and addressing concerns promptly.
• Developed comprehensive sales plans to capture new markets and improve overall company growth.
• Improved partner satisfaction rates through consistent communication channels that foster open dialogue between organizations.
• Collaborated with cross-functional departments to optimize workflow and enhance communication channels.
• Evaluated product-market viability, conducting rigorous risk assessments, early-adopter group surveys, and competitive analyses.
• Built strong relationships with investors, analysts, and media representatives for increased company visibility.
• Organized and coordinated investor conferences, roadshows, and one-on-one meetings for effective communication and engagement.
• Maintained a thorough understanding of emerging marketing trends, technologies, and best practices to stay ahead of the competition.
• Boosted sales performance by identifying market opportunities and capitalizing on consumer trends.
• Cultivated relationships with key industry influencers, leveraging their reach to amplify brand presence online.
• Contributed to business development efforts by participating in industry events, networking opportunities, and client presentations.
• Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Identified target audiences and developed marketing plans across different channels and platform segments.
• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
• Established strong relationships with suppliers, customers, government agencies, and industry partners for mutual benefit.
• Challenged traditional assumptions through creative problem-solving approaches that resulted in innovative solutions fostering rapid business growth.
• Implemented effective A/B testing methodologies to optimize website conversion rates and improve overall performance.
• Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.

• Promoted to shift manager within weeks, recognized for exceptional bilingual service, sales acumen, and ability to resolve complex customer needs, consistently outperforming team averages with an 19% personal tip rate versus 12% staff average.
• Led service for high-profile private events, delivering tailored experiences for VIPs, including diplomats, celebrities, and business leaders, while maintaining the venue's premium reputation, discrepancy, and attention to detail.
• Collaborated with a diverse clientele, excelling in professional communication, conflict resolution, and personalized service, which drove customer satisfaction and loyalty in a high-end, fast-paced environment.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Handled escalated customer complaints and irregular requests with professionalism and tact, demonstrating strong problem-solving skills while upholding company values and standards.
• Identified and implemented cost-saving business solutions outside the purview of my official tasks & responsibilities:

1) Oversaw the careful translation and publication of English-language menus, cigar and whiskey catalogues, saving time-consuming and redundant task of verbal translation for > 50% international clientele. 2) Offered quick and mutually-beneficial solution to last-minute shortage in cleaning staff and gave back to my community by connecting upper management with new-immigrant special-needs community, from where Head of Maintenance was sourced. 3) Troubleshot systemic technical issues during high-pressure peak hours, resolving billing software and network outages for over 800 diners, ensuring uninterrupted operations until IT support arrived.