Jessica Zlotowicz
Chicago
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Premier Fitness
02.2023 - 02.2025
- Led team in resolving customer inquiries, enhancing service efficiency and satisfaction.
- Trained new staff on customer service protocols and software systems, improving team performance.
- Developed training materials for customer service procedures, ensuring consistent knowledge across the team.
- Implemented feedback mechanisms to identify service improvement areas, fostering a customer-centric environment.
Crew
Ocean Nomads
10.2025 - 11.2025
- Assisted in navigation and steering operations during vessel journeys.
- Monitored weather conditions to ensure safe sailing practices.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Maintained a positive work environment for crew members through effective communication and conflict resolution strategies.
Dishwasher/Server/Cashier
Monhegan House
07.2025 - 10.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Collaborated with team members to ensure smooth store operations during peak hours
- Cultivated warm relationships with customers.
Farm Hand
Coonridge Organic Goat Cheese
03.2025 - 05.2025
- Operated farm equipment for daily tasks, ensuring efficient workflow and adherence to safety protocols.
- Collaborated with team members on farm maintenance tasks, improving overall operational efficiency.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
Education
High School Diploma -
Glenbrook South
Glenview05.2023
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Flexibility
- Learning agility
- Compassion and Empathy
Timeline
Crew
Ocean Nomads
10.2025 - 11.2025
Dishwasher/Server/Cashier
Monhegan House
07.2025 - 10.2025
Farm Hand
Coonridge Organic Goat Cheese
03.2025 - 05.2025
Customer Service Lead
Premier Fitness
02.2023 - 02.2025
High School Diploma -
Glenbrook South