Jessica Wyrick
Westmont
Summary
Patient care and specialty pharmacy professional with more than nine years of experience helping patients, providers, and pharmacies navigate insurance requirements so patients can start treatment as quickly as possible. Background includes prior authorizations, insurance claims, specialty medications, and working closely with physicians' offices to solve access issues. Known for building strong relationships, staying organized in fast-paced environments, and finding solutions when patients run into insurance or reimbursement barriers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
OptioRx
Oak Brook, IL
04.2023 - Current
- Coordinate specialty prescriptions and lab orders to make sure patients receive their medications without unnecessary delays.
- Serve as the main point of contact for patients, providers, and pharmacy staff throughout the prescription process.
- Help providers and patients work through prior authorizations, insurance questions, and other access challenges.
- Write and update standard operating procedures to improve consistency across the team.
- Partner with directors, project managers, and executive leadership on workflow improvements and special projects.
- Train new employees and provide ongoing support as they learn pharmacy operations.
- Use Microsoft Teams, Outlook, Excel, and other systems to manage daily communication and patient care activities.
Lead Pharmacy Technician
MedWiz Specialty Pharmacy
Woodridge, IL
11.2022 - 04.2023
- Oversaw medication processing for multiple long-term care facilities across Illinois and Indiana.
- Worked closely with pharmacy leadership to keep workflows running smoothly and resolve day-to-day issues.
- Helped coordinate insurance and operational tasks while maintaining accurate documentation.
- Created reports for leadership and assisted with projects involving pharmacy operations and expense management.
- Participated in daily meetings to discuss workflow, patient needs, and priorities for each facility.
Insurance Administrator
OptumRx
Remote
10.2021 - 11.2022
- Reviewed medical records and insurance requirements to determine coverage for specialty medications.
- Processed prior authorizations and claims while following insurance guidelines and clinical criteria.
- Worked directly with patients, providers, pharmacies, and insurance companies to answer questions and resolve issues.
- Collected medical documentation needed to support coverage decisions.
- Assisted with appeals and claim processing to help patients gain access to prescribed therapies.
- Completed the OptumRx POET leadership program while supporting multiple departments across the organization.
Education
High School Diploma -
McCutcheon High School
Lafayette, IN06-2016
Skills
- Patient Access & Reimbursement
- Prior Authorization Management
- Insurance Verification
- Specialty Pharmacy Operations
- Patient & Provider Education
- Medicare & Medicaid Billing
- Appeals & Claims Resolution
- Cross-Functional Collaboration
- Patient Advocacy
- Clinical Documentation
- SOP Development
- HIPAA Compliance
- Microsoft Teams, Excel, Outlook
- Training & Leadership
- Relationship Building
Certification
- Certified Pharmacy Technician (PTCB)
- Pharmacy Technician Licenses – Illinois, Indiana, and Ohio
- CPR Certified
- Immunization Certified
Timeline
Lead Patient Care Coordinator
OptioRx
04.2023 - Current
Lead Pharmacy Technician
MedWiz Specialty Pharmacy
11.2022 - 04.2023
Insurance Administrator
OptumRx
10.2021 - 11.2022
High School Diploma -
McCutcheon High School