Jessica Wood
Roscoe
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of workplaces while efficiently managing multiple tasks simultaneously here at Camping World of Rockford.
Very goal-oriented and professional, with outstanding customer relations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Receptionist
camping world
Roscoe
05.2025 - Current
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming calls and routed inquiries to relevant staff members.
- Maintained organized reception area and ensured cleanliness at all times.
- Assisted customers with product information and availability inquiries.
- Collaborated with team members to enhance overall customer experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Verified visitors' identification cards before allowing access to the building.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed company database and ensured the accuracy of contact information.
gas station manager
J and R oil
Janesville
05.2022 - 05.2025
- Supervised daily store operations while maintaining high customer service standards.
- Managed inventory levels and coordinated efficient stock replenishment processes.
- Trained staff on company policies and sales techniques to enhance performance.
- Developed staff schedules for optimal coverage during peak hours.
- Conducted regular team meetings to communicate goals and motivate employees.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Monitored inventory, cash, and payroll processes to maintain operational efficiency.
- Maintained cleanliness standards by delegating tasks to staff members.
Shop Owner
cricket lawn care
Roscoe
01.2008 - 03.2018
- Managed daily lawn care operations and scheduling for residential clients.
- Developed customized lawn maintenance plans based on client needs.
- Trained new employees on equipment use and safety protocols.
- Engaged with clients to address concerns and provide lawn care advice.
- Maintained accurate records of services provided and client interactions.
- Procured supplies and equipment to maintain operational efficiency.
- Scheduled appointments with customers for lawn care services.
- Performed regular mowing, edging, trimming, aerating, overseeding and fertilizing services for residential and commercial customers.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Operated power equipment such as mowers, trimmers, blowers and other tools safely and efficiently.
- Provided estimates to potential clients based on their individual needs.
- Developed and implemented a comprehensive lawn care plan tailored to each customer's needs.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Handled wide-ranging administrative functions from accounts payable and receivable to accounting.
- Established quality control procedures to guarantee customer satisfaction.
- Arranged shrubs and flowers to create landscape effects.
- Oversaw day-to-day operations including staffing decisions, inventory management and payroll processing.
- Implemented cost-saving initiatives throughout the organization.
- Kept up-to-date with industry trends by attending seminars and reading trade publications.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Conducted competitive analysis to inform strategic planning and positioning.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Trimmed flowers and cleaned flower beds.
- Decorated gardens, paths and beds with stones or plants.
- Provided proper upkeep of planters, paved areas or other grounds features.
snow removal
cricket lawn care
Roscoe
01.2008 - 03.2018
- Completed day-to-day duties accurately and efficiently.
- Assisted with snow removal during winter months by shoveling walkways and applying salt when necessary.
- Stayed current on applicable local ordinances pertaining to snow removal operations.
- Assisted with snow removal operations in winter months.
- Operated snow plow to clear roads during winter weather events.
- Maintained equipment by performing regular inspections and minor repairs.
- Monitored weather conditions to optimize plowing schedules and routes.
- Communicated with team members to ensure efficient workflow during snowstorms.
- Assisted in training new operators on safety protocols and equipment use.
- Operated snow plow to clear roads and sidewalks of accumulated snow, ice, and debris.
- Documented daily activities and maintenance logs for equipment tracking.
- Coordinated with other operators in order to efficiently complete assigned tasks within allotted time frame.
- Assisted with loading and unloading supplies required for job completion.
- Utilized hand tools such as shovels to remove excess snow from hard-to-reach areas.
- Provided assistance in the removal of fallen trees or other large objects blocking roads.
- Assisted with the installation of salt spreaders on vehicles.
- Inspected vehicle prior to use for any malfunctions or damages.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Performed preventive maintenance on vehicles and heavy equipment.
Education
High School Diploma -
Hononegah
Rockton, IL05-2007
Some College (No Degree) - Cosmatology
Trococci
Rockford, ILSkills
- Customer service
- Appointment scheduling
- Record maintenance
- Call management
- Office administration
- Inventory management
- Attention to detail
- Scheduling coordination
- Team collaboration
- Effective communication
- Organizational skills
- Problem solving
- Time management
- Reception desk management
- Staff management
- Customer/Client relations
- Organization skills
- Verbal and written communication
- Project management
- Professional demeanor
- Call redirection
- Mail distribution
- Customer and client relations
- Positive and professional
- Meticulous and organized
- Office supply inventory control
- Multi-line telephone systems
- Recordkeeping and bookkeeping
- Travel coordination
- Calendar management
- Technical support
- Meeting preparation
- Data entry
- Certified Microsoft office specialist
- Budgeting
- Customer relationship management
- Relationship building
- Contact follow-up
- Goal setting
- Positive and upbeat
- Complex project negotiations
- Fortune 500 company sales background
- Price quote preparation
Affiliations
- family orientied
- love animals and have a side pet hotel business
Languages
English
Full Professional
Certification
- food and sanitation license
- veternary assistant
References
References available upon request.
Timeline
Receptionist
camping world
05.2025 - Current
gas station manager
J and R oil
05.2022 - 05.2025
Shop Owner
cricket lawn care
01.2008 - 03.2018
snow removal
cricket lawn care
01.2008 - 03.2018
High School Diploma -
Hononegah
Some College (No Degree) - Cosmatology
Trococci
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