Jessica Wiley
Brookport
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Project Support I
SWIFT & STALEY INC.
Kevil
07.2023 - Current
- I currently support the Information Technology and Records Management and Document Control departments.
- Reviewing documents for grammatical errors, spacing errors, punctuation errors, table errors, etc.
- Editing documents, sending for peer review, routing for approval signatures, and submitting to the Department of Energy.
- Creating and distribution of IT Notifications.
- Scheduling staff meetings for my groups.
- Submitting documents to Records Department.
- Creating Purchase Requisitions.
- Processing Purchase Orders.
- Managing coming due spreadsheet to ensure items are submitted to DOE in a timely manner before due dates.
- Emailing reminders to project managers of coming due dates.
- Fill in for O&M support to process time entry and ensure accurate tracking and reporting.
- Previous successful project support for QA, HR, and ES&H departments.
Administrative Assistant
BELTLINE ELECTRIC
Paducah
08.2022 - 07.2023
- Scanning, printing, entering invoices and sometimes coding invoices.
- Checking statements to verify all invoices have been entered.
- Calling customers on Aged AR report to check on payment status and past due invoices.
- Assisting billing department with emailing invoices.
- Transferring invoice files over to pay apps.
- Making files for new jobs.
- Answering phones, taking calls for potential jobs, entering in work orders, communicating information to project managers.
- Sorting time sheets to match with jobs.
- Ordering supplies.
- Sorting mail.
- Logging payments on AR spreadsheet.
- Sending mail.
- Sending fed ex shipments.
Collections Representative
Credit Bureau Systems
Paducah
07.2017 - 08.2022
- Customer service, collections, completing law suits for legal department, answering phones, processing payments, transferring calls, researching, working a que up to 1300 debtors, making collection calls for up to 8 hours.
- Checking time clock daily for staff to ensure breaks are being taken accordingly and hours are accurate.
- Supervising staff and taking supervisor calls.
- Handle confidential passcodes for staff, information on debtors including credit scores, available credit, property information, checking and credit card information.
- Our goals range from $45,000-$56,000 monthly.
- I have always exceeded my expectations and have collected over $100,000.
Assistant Manager
Banner finance
Metropolis
01.2017 - 05.2017
- Process loans, collect payments, phone collections, customer service, credit checks, filing, answering phones.
General Manager
Planet Fitness
Paducah
10.2015 - 10.2016
- I was responsible for managing 25-35 employees.
- Ensuring great customer service was being provided.
- Maintaining the cleaning and sales of gym environment.
- Giving potential members tours of gym and giving them a rate presentation to recommend the best membership to fit their needs.
- Hiring and dismissal of staff.
- Training of staff.
- Inventory management.
- Filing.
- Daily paperwork and deposits.
- Logging daily totals with Microsoft excel and reporting these totals to the VP of operations, regional manager, & district manager.
- Cleaning the facility.
- It is a lot of cleaning and maintaining.
- I just helped to open a brand new store and we have been very successful so far with this opening. It was a lot of work!
District Manager
Express Tan
Clarksville
08.2005 - 10.2015
- Responsible for sales & operations for five tanning salons in KY & TN.
- I am responsible for guiding and supervising Store Managers in the daily operation of a retail and service store.
- I implement the life cycle of employment for all salon staff.
- These operations include customer service, sales, paperwork, cleanliness, employee control, and inventory control.
- Follows, implements, and reviews store policies and procedures.
- I support and guide my managers by providing assistance and availability for staff control.
- I send weekly sales updates to my Store Managers, & CEO.
- I am responsible for ensuring the salons in my district are meeting sales requirements, retraining of management & staff if needed, hiring & dismissals, purchasing supplies, & delivering inventory.
- I had to analyze previous years sales and specials and create new specials for the upcoming months.
- I made all signage for the new specials.
- I made all checklist for the company on new specials, phone sayings, and went over with other DMs and CEO so they could communicate this information with their stores.
- I did the product ordering for all 15 locations ensuring they were always stocked with every item needed.
- I handled the website and all customer concerns and complaints that came through the website.
- We have big tanning salons ranging from 50 beds to the lowest of 17 beds.
- I started out as a store manager of the Hinkleville road location & then became manager of both Paducah locations.
- As a store manager I was responsible for meeting monthly sales goals, training my staff on sales, meeting a product goal, product %, PTA, & PPA requirement.
- I had to work with my Director of Sales to analyze salon numbers with explanations with why numbers were high or low and what impacted them.
- We have high monthly goals to reach of just product sales alone.
- I was a working store manager which means I worked the counter on sales as an employee would plus completed my manager duties in a timely manner.
- It is a very busy and fast paced working environment.
- During busy season we will tan 300-400 customers daily.
- As a store manager I had two of the busiest salons in the company and ran them successfully.
Training Store Manager
Movie Gallery
Paducah
01.2004 - 08.2005
- Responsible for the training of new store managers to open new locations and also the retraining of current store managers.
- I started as store manager and within 6 months I advanced to be the training store manager.
- I was also responsible for completing paperwork for our store.
- Reporting weekly totals to my District Manager.
- Scheduling my staff and training them as well.
- Suggestive selling and neighborhood marketing was a major responsibility of my job as well.
- Good computer skills were also a requirement.
CAGE FILL BANKER, MAIN BANKER
Harrah's Metropolis Casino
Metropolis
01.1999 - 01.2004
- I was responsible for balancing dollar amounts ranging from $450,000.00 to over $10,000,000.00.
- Working most of my shifts in the Marker Bank issuing markers to customers that have established a credit account at the casino.
- Providing the tables with chip refills as requested.
- Also providing slot attendants with coin machine fills as well as the funds to pay their jackpots.
- Working in the main bank I was responsible for supplying each cage, slot attendant, and bars with the funds they needed to perform their job functions.
- Also verifying large amounts of cash.
Education
ASSOCIATES OF APPLIED SCIENCES - CRIMINAL JUSTICE
Shawnee Community College
Ullin, IL01.2000
Diploma - General Studies & Music
Vienna High School
Vienna, IL01.1997
Skills
- Customer Service
- Call Center
- Receptionist
- Sales
- Microsoft Word
- Payroll
- Typing
- Computer skills
- Management
- Microsoft Office
- Order Entry
- Accounts Payable
- Accounts Receivable
- Time Management
- Multitasking
- Reliability
- Strong Work Ethic
- Communication
- Decision Making
- Delegation
- Handling Pressure
- Leadership
- Prioritization
Certification
- CPR, 02/01/16, 02/01/18
- Driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer Focus & Orientation, Expert, 11/01/19
Timeline
Project Support I
SWIFT & STALEY INC.
07.2023 - Current
Administrative Assistant
BELTLINE ELECTRIC
08.2022 - 07.2023
Collections Representative
Credit Bureau Systems
07.2017 - 08.2022
Assistant Manager
Banner finance
01.2017 - 05.2017
General Manager
Planet Fitness
10.2015 - 10.2016
District Manager
Express Tan
08.2005 - 10.2015
Training Store Manager
Movie Gallery
01.2004 - 08.2005
CAGE FILL BANKER, MAIN BANKER
Harrah's Metropolis Casino
01.1999 - 01.2004
ASSOCIATES OF APPLIED SCIENCES - CRIMINAL JUSTICE
Shawnee Community College
Diploma - General Studies & Music
Vienna High School