Jessica White
Sarah Bush Lincoln
Mattoon,IL
1
Certification
18
years of professional experience
As professional in administrative support, prepared to bring strong organizational and communication skills to dynamic work environment. Proven track record of managing front desk operations and contributing to team success. Known for reliability and adaptability, ensuring seamless coordination and welcoming atmosphere.
Work History
Assistant/Receptionist
5 Years 4 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Developed processes for handling billing and payment transactions with accuracy and efficiency.
- Assist with pet care, laboratory sample collection, and post-care client communication
- Organize exam rooms and ensure readiness of medical equipment
Office Assistant
7 Years 11 Months- Schedule appointments and maintain confidential patient records
- Perform phlebotomy, blood draws, and vital signs collection for the Wellness department
- Manage office supplies, correspondence, and internal project support
- Selected for the EWOL Team to plan and coordinate employee recognition events
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Administrative Assistant
1 Year 4 Months- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Desk Receptionist
11 Years 11 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Processed rabies registrations and microchip documentation
- Coordinated communication between clients and veterinary staff to streamline workflows.
- Maintained accurate records of patient visits and billing information using clinic management software.
- Trained new staff on front desk protocols and customer service best practices.
- Implemented process improvements that enhanced patient flow and reduced wait times.
Sales Associate / Assistant Manager
3 Years 11 Months- Delivered excellent customer service and managed inventory control
- Promoted to Assistant Manager within the first year
- Trained and mentored new hires on sales and store operations
Telecommunicator
1 Year- Dispatched emergency and non-emergency calls
- Maintained inmate and bond data systems
- Earned LEAD certification and ensured facility security through video monitoring
Education
Some College Coursework - Criminal Justice
High School Diploma
Skills
Executive and Administrative Support
Calendar and Travel Management
Meeting and Event Planning
Microsoft Office Suite proficiency (Word
Excel
PowerPoint
Outlook)
Recordkeeping & Document Control
Client Relations and Conflict Resolution
Scheduling and Appointment Coordination
Data Entry and Reporting
Office Equipment Operation
Confidentiality and Professionalism
Verbal Communication and Critical Thinking
Project Coordination and Prioritization
Problem Solving and Multitasking
Certification
- Administrative Professional Foundations (LinkedIn Learning)
- Administrative Professional Tips (LinkedIn Learning)
- Success Strategies for Women in the Workplace (LinkedIn Learning)
- Working with Difficult People (LinkedIn Learning)
- Phlebotomy Certification
- Basic Life Support (BLS), valid through 01/2027
- LEAD Certification – Coles County Sheriff’s Department
- Food Service Sanitation Certification
Timeline
Administrative Assistant
Rural King
05.2024 - 09.2025Read More
Assistant/Receptionist
Albin Animal Hospital
03.2021 - CurrentRead More
Office Assistant
Sarah Bush Lincoln
08.2018 - CurrentRead More
Telecommunicator
Coles County Sheriff’s Department
01.2010 - 01.2011Read More
Sales Associate / Assistant Manager
Petropics
08.2009 - 07.2013Read More
Front Desk Receptionist
Clyde’s Animal Clinic
04.2008 - 03.2020Read More
Lake Land College
Some College Coursework from Criminal Justice
Read More
Mattoon High School
High School Diploma
Read More
Professional Highlights
- Selected to join the Sarah Bush Lincoln EWOL Event Planning Team
- Recognized by leadership for exceptional service and reliability
- Promoted to Assistant Manager within first year of employment
- Trained new office personnel in administrative software and office procedures