- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Cooking
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Gym Workouts
- I participate in a variety of outdoor recreational activities
- Personal Development and Self-Improvement
Jessica Walling
New Lenox
Summary
Customer service specialist focused on elevating client satisfaction and optimizing operations. Expert in resolving issues efficiently while upholding service standards. Strong collaborator with skills in problem-solving and time management, driving enhanced customer experiences and streamlined processes in dynamic environments.
Overview
7
7
years of professional experience
Work History
Customer Service and Assistant
Pawmer House Pet Hotel
Wilton Center, Il
07.2021 - Current
- Coordinated pet check-in/check-out processes to enhance customer satisfaction.
- Managed daily operations to ensure optimal care and comfort for all pets.
- Trained new staff on operational procedures and best practices in pet handling.
- Assisted with inventory management, ordering supplies, and maintaining stock levels.
- Responded promptly to customer inquiries, providing information about services offered.
- Monitored pet behavior and health, reporting any concerns to the veterinary team.
- Collaborated with team members to maintain a clean and safe environment for pets.
- Greeted guests with friendlwithess and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Utilized computer programming to formulate payments, bills, bookings, and schedules
Shift Leader
Tropical Smoothie Cafe
New Lenox, IL
07.2019 - 05.2022
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored team members on food safety and customer service best practices.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Implemented inventory management procedures, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations, fostering a culture of accountability and improvement.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Cashier
Fratellos Deli and Cafe
Tinley Park, IL
06.2020 - 02.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Oversaw facilitation of product and services
- Engaged in customer operations and provided well rounded experiences for customers.
- Conducted closing duties as well as cleaning and safety protocols.
Education
Associate of Arts - Business
Joliet Junior College
Joliet, ILBachelor of Arts - Business And Finance
Governors State University
University Park, IL05-2026
Bachelor of Science -
Lewis University
Romeoville, ILSkills
- Customer service
- Client interaction
- Communication skills
- Team collaboration
- Time management
- Data management
- File management
- Analytical thinking
- Data entry
- Workflow optimization
- Problem-solving
- Decision-making
- Operations support
- Task prioritization
- Multitasking and organization
- Attention to detail
- Reporting and documentation
- Sales support
- Professional demeanor
Interests
Timeline
Customer Service and Assistant
Pawmer House Pet Hotel
07.2021 - Current
Cashier
Fratellos Deli and Cafe
06.2020 - 02.2022
Shift Leader
Tropical Smoothie Cafe
07.2019 - 05.2022
Associate of Arts - Business
Joliet Junior College
Bachelor of Arts - Business And Finance
Governors State University
Bachelor of Science -
Lewis University