Jessica Vargas
Studio41 Home Design Showroom
Beach Park,IL
18
Years of experience
Detail-oriented Administrative Assistant with over 15 years of experience in customer service and business operations. Skilled in administrative support, calendar management, email correspondence, reporting, and documentation management. Experienced in handling high-volume communication, supporting teams, and maintaining organization in fast-paced environments. Proficient in Microsoft Office, Outlook, Zoho CRM, and PowerTerm Pro (UNIX). Bilingual in English and Spanish with strong communication skills.
Work History
Administrative Assistant
4 Years 6 Months- Provide administrative support to the Corporate Distribution Operations team
- Manage multiple department calendars and scheduling
- Respond to customer and internal requests through Outlook email
- Run reports and queries using PowerTerm Pro (UNIX) and internal systems
- Maintain and update department documentation, processes, and procedures
- Call customers to collect deposits
- Send leads to salespeople for follow-up with customers
- Support communication between departments to ensure smooth daily operations
- Organize and manage digital records using Microsoft Office and Zoho CRM
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Store Manager
5 Years- Oversaw daily operations of a high-volume retail store
- Supervised, trained, and scheduled staff to ensure smooth operations
- Maintained high standards of customer service and resolved concerns
- Managed inventory, ordering, and cash handling procedures
- Prepared daily and weekly reports on sales and store performance
- Ensured compliance with company policies and procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Cashier / Customer Service Associate
6 Years- Provided friendly, fast, and accurate customer service
- Handled high-volume transactions and cash management
- Assisted customers with orders and resolved concerns
- Maintained a clean and organized workspace
- Collaborated with team members to improve workflow efficiency during peak hours.
- Implemented strategies to enhance upselling techniques, increasing average transaction values.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma
Skills
Administrative & Office Support
Calendar & Schedule Management
Documentation & Record Keeping
Data Entry & Reporting
Microsoft Office (Word
Excel
Outlook)
Zoho CRM
PowerTerm Pro (UNIX)
Customer Service & Client Relations
Problem Solving & Conflict Resolution
Organization & Multitasking
Team Collaboration & Leadership
Customer service
Data entry
Office administration
Microsoft Word
Microsoft Excel
File organization
Office management
Database entry
Languages
English and Spanish
Additional Information
- Over 15 years of customer service experience
- Strong ability to adapt to new systems and processes
- Reliable, detail-oriented, and team-focused
Timeline
Administrative Assistant
Studio41 Home Design Showroom
03.2022 - CurrentRead More
Store Manager
Dunkin’
01.2015 - 01.2020Read More
Cashier / Customer Service Associate
Dunkin’
01.2009 - 01.2015Read More
High School Diploma
Read More