Jessica Valencia
Mount Prospect
Summary
Optical Manager with extensive experience at Vision Rehabilitation Associates, specializing in inventory management and customer service. Implemented successful promotional campaigns that increased brand visibility and strengthened client relationships. Proficient in HIPAA compliance and lens fitting techniques, delivering high patient satisfaction through effective issue resolution and customized solutions.
Overview
19
19
years of professional experience
Work History
Optical Manager
Vision Rehabilitation Associates
Northbrook
08.2015 - Current
- Liaised with representatives from each frame line to acquire frame inventory.
- Executed themed trunk shows, enhancing brand visibility and engagement.
- Developed promotional campaigns and lens packages for social media outreach.
- Cultivated strong relationships with key clients through regular communication.
- Achieved customer satisfaction by swiftly resolving service issues.
- Efficiently prioritized tasks to meet service objectives.
- Promptly identified customer needs, ensuring swift assistance delivery.
- Adhered to HIPAA regulations to maintain confidentiality of patient records.
Eyecare Supervisor
LensCrafters
Lincolnwood
01.2008 - 09.2015
- Directed all functions of optometry practice, optimizing operational efficiency and service quality.
- Supervised daily operations to ensure compliance with safety protocols and company objectives.
- Hired and trained managers, opticians, and front desk staff to uphold high performance standards.
- Created work guides and procedures to enhance customer service and streamline staff tasks.
- Resolved customer complaints promptly, ensuring satisfaction through effective solutions.
- Conducted monthly inventory checks to maintain sufficient stock levels across products.
- Led weekly team meetings for updates, issue resolution, and strategic planning.
- Analyzed expenditures and developed financial models to support budget development.
Optician
Lenscrafters
Lincolnwood
01.2007 - 01.2008
- Assisted patients with the selection of frames, lens materials, and lens treatments
- Assisted patients with the sale of contact lenses
- Preformed contact lens insertion and removal training
- Quality inspected eyewear on arrival from the lab
- Assisted Optometrist with trouble shooting and resolving eyewear prescription issues
- Optical and material billing
- Preformed frame adjustments
- Maintained accurate records of customer prescriptions and adjustments.
- Collaborated with team members to manage inventory of frames and lenses.
- Resolved customer inquiries regarding insurance coverage for eyewear services.
- Fitted eyeglasses and contact lenses to ensure comfort and proper alignment.
- Operated optical equipment for lens crafting and adjustment processes.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Monitored patient progress while wearing new lenses or frames.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed basic vision screenings to determine patient's prescription needs.
- Participated in continuing education courses related to optometry technology advances.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Maintained records of prescriptions, orders and payments.
- Instructed customers on how to care for, insert and remove contact lenses.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Repaired and adjusted frames to meet customer needs.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
Front Desk
LensCrafters
09.2006 - 01.2007
- Scheduled appointments and managed patient flow to enhance operational efficiency.
- Prepared patient charts for timely consultations with optometrists and ophthalmologists.
- Checked in patients, ensuring smooth transitions throughout visit process.
- Facilitated communication between patients and doctors to address inquiries and resolve issues.
Education
High School Diploma -
Roald Amundsen High School
Chicago, IL06-1995
Skills
- Inventory management and operational efficiency
- Customer service excellence
- HIPAA compliance
- Patient relationship management
- Lens fitting techniques
References
Available upon request
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Optical Manager
Vision Rehabilitation Associates
08.2015 - Current
Eyecare Supervisor
LensCrafters
01.2008 - 09.2015
Optician
Lenscrafters
01.2007 - 01.2008
Front Desk
LensCrafters
09.2006 - 01.2007
High School Diploma -
Roald Amundsen High School
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