Jessica Tedder
Pinckneyville
Summary
Dynamic Office Manager and Customer Care Specialist with a proven track record at Bill Kemme State Farm Insurance. Expert in Salesforce CRM and regulatory compliance, I enhance workflow efficiency while delivering exceptional customer service. My strong analytical skills and attention to detail drive successful policy management and client satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Office Manager/Customer Care Specialist
Bill Kemme State Farm Insurance
Pinckneyville
05.2013 - Current
- Manage customer inquiries, policy changes, claims and payments effectively.
- Managed daily deposits and maintained meticulous financial records.
- Provide training and guidance to colleagues on policies and procedures.
- Stay updated on industry trends and regulations.
School Bus Driver
Robinson Bus Service
Pinckneyville
08.2002 - Current
- Safely transport students to and from school following designated routes.
- Maintain a clean and safe environment for passengers.
- Ensure adherence to traffic laws and company policies.
- Communicate effectively with students, parents, and school staff.
Education
Bachelor of Science - Forestry, Outdoor Recreation
Southern Illinois University Carbondale
Carbondale, IL05.1998
Associate of Arts - Liberal Arts
Lincoln Land Community College
Springfield, IL05.1996
Skills
- Microsoft 365 and Google Workspace
- Salesforce CRM
- Data entry and attention to detail
- Time management and organizational skills
- Analytical and problem-solving skills
- Workflow management and efficiency improvement
- System integrity and office administration
- Regulatory compliance
- Property inspection
- Professional ethics
Certification
• A+ CompTIA, 03/01/25
• ITF+ CompTIA, 05/01/24
• ISC2 Certified in Cybersecurity, 03/01/24
• Insurance Producer License, Illinois
• Notary Public, Illinois
Valid Illinois Driver's License
• ITF+ CompTIA, 05/01/24
• ISC2 Certified in Cybersecurity, 03/01/24
• Insurance Producer License, Illinois
• Notary Public, Illinois
Valid Illinois Driver's License
Timeline
Office Manager/Customer Care Specialist
Bill Kemme State Farm Insurance
05.2013 - Current
School Bus Driver
Robinson Bus Service
08.2002 - Current
Bachelor of Science - Forestry, Outdoor Recreation
Southern Illinois University Carbondale
Associate of Arts - Liberal Arts
Lincoln Land Community College