Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Smith

DeKalb

Summary

Dynamic Office Manager with a proven track record at S & E Properties & Management, excelling in tenant relations and project management. Adept at contract review and payment processing, I consistently elevated tenant satisfaction by swiftly resolving issues, while fostering effective communication across departments. Committed to enhancing operational efficiency and client experience.

Overview

10
10
years of professional experience

Work History

Office Manager

S & E Properties & Management
DeKalb
07.2019 - Current
  • Monitored payments due from tenants, and promptly contacted tenants with past-due payments.
  • Developed effective communication strategies between departments within the organization.
  • Assigned work and monitored performance of project personnel.
  • Elevated our tenants' satisfaction by promptly resolving maintenance issues.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.

Optometric Technician

Prairie Rose Eyecare
Sycamore
02.2017 - 06.2019
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Instructed patients on how to properly use contact lenses or eyeglasses.
  • Filed paperwork in accordance with HIPAA regulations and office protocols.
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.

Call Center Representative

Hearing Help Express Centers
Dekalb
03.2015 - 01.2017
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Maintained accurate records of customer interactions for future reference.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Associate of Science - Computer And Information Sciences

Kishwaukee College
Malta, IL
05-2009

Skills

  • Project management
  • Contract review
  • Tenant relations
  • Payment processing
  • Office administration
  • Scheduling appointments

Timeline

Office Manager

S & E Properties & Management
07.2019 - Current

Optometric Technician

Prairie Rose Eyecare
02.2017 - 06.2019

Call Center Representative

Hearing Help Express Centers
03.2015 - 01.2017

Associate of Science - Computer And Information Sciences

Kishwaukee College

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Jessica Smith