Jessica Schranz
Huntley
Summary
Experienced with patient benefits coordination, ensuring seamless eligibility and coverage verification. Utilizes advanced communication skills to effectively address patient concerns and facilitate smooth processes. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Insurance Specialist
AbbVie
01.2022 - Current
- Maintain accurate records of medical costs, adjustments, co-payments, and billing details to ensure compliance with company policies and insurance guidelines
- Guide patients through their insurance benefits, identifying financial assistance programs based on eligibility to improve affordability
- Investigate and resolve escalated payment issues, ensuring timely and satisfactory outcomes for patients
- Identify opportunities for process improvements to enhance team productivity, contributing to the achievement of organizational goals
Pharmacy Admissions Team Lead
CVS Health
03.2021 - 12.2021
- Prioritized and coordinated pharmacy orders, ensuring timely and accurate processing of urgent cases
- Worked collaboratively with sales and operations teams to analyze pending orders and ensure customer satisfaction
- Trained and mentored new employees, fostering a collaborative and high-performance work environment
Patient Admissions Coordinator
CVS Health
12.2019 - 03.2021
- Managed time-sensitive cases, including new patient referrals, patient inquiries, offering tailored assistance in line with the company's mission and services
- Built trust with patients and referral sources, offering CVS's individualized treatment plans and complementary services
- Contributed to high levels of patient satisfaction by providing exceptional customer service and problem-solving skills
Banquet Event Lead
McHenry Country Club
03.2018 - 12.2019
- Delegated tasks and ensured efficient service during events, anticipating guests' needs to enhance the dining experience
- Managed event preparation, including setting up dining spaces, coordinating staff, and ensuring all employees were in uniform
Private Event Captain/Server
Lettuce Entertain You
06.2014 - 11.2019
- Supervised and coached banquet service staff, ensuring all events were executed to the highest standards
- Coordinated with catering, sales, food & beverage managers, and the culinary team to deliver outstanding service
Education
Technical Degree - Esthetics
Pivot Point Acedemy
Chicago, IL12-2007
Skills
- Collaborative Leadership
- Patient Benefits Optimization
- Customer Service Excellence
- Data Management
- Conflict Resolution
- Employee Training
- Payment Issue Management
Timeline
Insurance Specialist
AbbVie
01.2022 - Current
Pharmacy Admissions Team Lead
CVS Health
03.2021 - 12.2021
Patient Admissions Coordinator
CVS Health
12.2019 - 03.2021
Banquet Event Lead
McHenry Country Club
03.2018 - 12.2019
Private Event Captain/Server
Lettuce Entertain You
06.2014 - 11.2019
Technical Degree - Esthetics
Pivot Point Acedemy
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