Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Sandberg

Chicago,IL

Summary

Experienced Medical Representative with a history of customer satisfaction, punctuality and perfect attendance, interested in healthcare careers. I am currently finishing up courses for certification as a medical assistant. My goal is to provide the utmost discretion and compassion during all patient interactions. I also have a strong knowledge of medical terminology and have over 7 years of customer service experience.

Overview

19
19
years of professional experience

Work History

Patient Scheduling Representative

Endeavor Health
05.2024 - Current
  • Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
  • Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
  • Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.

Teacher's Assistant

Tiny Giants
10.2022 - 02.2024
  • Encouraged child involvement in classroom experiences and group interaction.
  • Established safe play environment for children.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Set up playroom and childcare areas for safety and cleanliness.

Receptionist

L.a. Tan
09.2021 - 04.2022
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Greeted customers, answered general questions and directed to appropriate locations.

Cashier

CVS Pharmacy
01.2018 - 01.2019
  • Duties
  • Stock inventory, answer customer inquiries about store products, handle customer issues, and ring up purchases
  • Indicators of Work Ethic
  • Worked on scheduled off days when other team members could not work their shift
  • Volunteered for extra hours when available

Stock Clerk

Target
08.2005 - 02.2006
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Replenished inventory with focus on addressing customer needs.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

Education

Clinical Medical Assistant - Medical Assisting

Martinsburg College
Martinsburg, WV

Diploma - Health Care

Penn Foster High School
01.2018

Skills

  • Patient Registration
  • Works productively and experienced in busy clinical settings
  • Committed to providing personalized service and quality patient care
  • Organized and accurate in managing patient flow
  • Patient Scheduling
  • Appointment Scheduling
  • Medical Terminology
  • EPIC experience

Timeline

Patient Scheduling Representative

Endeavor Health
05.2024 - Current

Teacher's Assistant

Tiny Giants
10.2022 - 02.2024

Receptionist

L.a. Tan
09.2021 - 04.2022

Cashier

CVS Pharmacy
01.2018 - 01.2019

Stock Clerk

Target
08.2005 - 02.2006

Clinical Medical Assistant - Medical Assisting

Martinsburg College

Diploma - Health Care

Penn Foster High School

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