Jessica Romero
North Aurora
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
15
15
years of professional experience
Work History
Patient Access Team Lead/Supervisor
R1 Rcm
02.2023 - Current
- Work in Emergency Room, Medical Imaging, Behavior health and Short Stay Surgery department.
- Stock up responsible for checking materials and supplies and reporting when stock is low.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved customer complaints using established follow-up procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Insurance Verification Specialist
Claim Services Group
11.2023 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Generated reports to track insurance verifications and claim progress.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Conducted patient intake interviews, recording and documenting relevant information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Service Representative
Edward-Elmhurst Health
09.2022 - 01.2023
- Greeted and assisted with walk-ins and appointments via phone, email, and in-person
- Register new walk in patients/ Schedule Appointments
- Verify insurance eligibility and interpret coverage benefits before patient appointments
- Processes patient charges by totaling fees, applying insurance coverage, calculating adjustment, and receiving and recording payments in EPIC
- Reviewing physician orders for accuracy, scheduling, rescheduling and canceling appointments.
- Collaborates with physicians offices from other departments to obtain referrals, medical clearances and pertinent diagnostic.
Cashier/Patient Access Representative
R1 Rcm
02.2020 - 02.2023
- Receiving and disbursing money for services and preparing daily deposits, ensuring information is appropriately logged and accepted
- Count money, prepare deposits daily, receive payments via cash, credit, or check, and will issue receipts, refunds and change to customers
- Multi-tasking and entering information into computers accurately and as quickly as clients can speak
- Ensures financial protocols and requirements are met and refers patients to Financial Counselors for financial assistance or charity assistance
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
- Send out Itemized bills to work companion attorney and auto liability adjuster
Patient Care Technician
Northwestern Medicine
03.2016 - 01.2020
- Worked on Orthopedics and Medical surgery department.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bed bound individuals.
- Collected and transported specimens to prepare for lab testing
- Answered patient assistance calls, assessed needs and offered qualified support.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Lexington Square of Lombard
03.2010 - 01.2014
- Provide social support to residents and family Work in Alzheimer's and Dementia unit and Assisted living unit Hospice care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Transported patients between rooms and appointments or testing locations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Nursing
technical center dupage
Addison, IL06.2010
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Glenbard West High School
Glen Ellyn, IL06.2009
Skills
- Customer service
- Insurance Verification
- Patient Collections
- Financial Services
- Scheduling
- Team Leader
- Strong leadership
- Revenue cycle management
- Multitasking and organization
- Spanish fluency
Timeline
Insurance Verification Specialist
Claim Services Group
11.2023 - 08.2024
Patient Access Team Lead/Supervisor
R1 Rcm
02.2023 - Current
Patient Service Representative
Edward-Elmhurst Health
09.2022 - 01.2023
Cashier/Patient Access Representative
R1 Rcm
02.2020 - 02.2023
Patient Care Technician
Northwestern Medicine
03.2016 - 01.2020
Certified Nursing Assistant
Lexington Square of Lombard
03.2010 - 01.2014
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Glenbard West High School
Nursing
technical center dupage
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