Desired Job Title
Office ManagerDistrict SupervisorOffice ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Joliet, IL
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Jessica Roesel
Joliet
Work Preference
Summary
Dynamic Office Manager with a proven track record, excelling in office logistics management and client relations. Expert in digital documentation and issue resolution, I enhanced operational efficiency and customer satisfaction through effective communication and meticulous record maintenance. Committed to driving team success and organizational growth.
Overview
21
21
years of professional experience
Work History
Guest Services Manager
JLL, Jones Lang LaSalle
Chicago, IL
09.2023 - 08.2026
- Managed staff training timelines and shift alterations.
- assessed daily bookings, security badging, and visit preparations for guests ahead of arrival.
- Supervised lobby functions alongside concierge services.
- Mastered and applied safety and emergency guidelines.
- Promoted and enforced high standards ensuring exemplary customer service and assistance to guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed guest concerns and offered complimentary services to sustain elevated guest satisfaction rates.
- Facilitated luggage collection, transit arrangements, and storage processes.
Office Manager
Roesel & Son Tree Removal and Maintenance Service
Morris
10.2022 - 08.2024
- Managed day-to-day office operations, including supply ordering, equipment maintenance, and calendar management to support team efficiency.
- Coordinated scheduling and logistics for multiple service appointments daily, ensuring timely service delivery.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Developed and maintained filing systems for accurate record keeping, enhancing retrieval and compliance.
- Examined financial statements and ledgers for accuracy and compliance.
- Resolved customer inquiries and complaints with timeliness and professionalism.
District Supervisor
Aldi Corporate
Batavia
08.2015 - 03.2021
- Trained new hires on equipment use, job duties, and safety regulations to enhance team readiness and compliance.
- Resolved customer complaints promptly, demonstrating professionalism and enhancing customer loyalty.
- Supervised daily operations of multiple store locations to ensure efficiency.
- Managed inventory levels using automated systems for timely replenishment.
- Collaborated with regional management to align strategic goals and initiatives.
- Collaborated with regional leadership teams on strategies for improving overall performance across the entire organization.
- Identified potential opportunities for expansion into new markets within the region.
Office Manager
KHA Logistics LLC.
Sheridan
01.2006 - 04.2014
- Proficiently managed office operations and procedures, ensuring accuracy and efficiency.
- Demonstrated excellent customer service skills when interacting with clients, vendors and colleagues.
- Monitored invoices and payments to ensure precise accounts receivable and payable, contributing to financial accuracy.
- Organized office layout and systems to optimize workflow and uphold professionalism.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Executed accurate data entry of client information into database systems, enhancing data integrity.
- Answered phone calls from customers or vendors; answered inquiries or transferred calls accordingly.
Education
Associate of Applied Science - Business Administration And Management
DeVry University
Chicago, IL06-2010
HIGH SCHOOL DIPLOMA -
Joliet Township High School
Joliet05.2006
Skills
- Office logistics management
- Client management
- Team leadership
- Team collaboration
- Digital documentation
- File management
- Filing management
- Record maintenance
- Data entry
- Work prioritization
- Issue resolution
- Reporting analysis
- Attention to detail
- Effective communication
- Professional communication
- Customer management
References
Available upon request
Timeline
Guest Services Manager
JLL, Jones Lang LaSalle
09.2023 - 08.2026
Office Manager
Roesel & Son Tree Removal and Maintenance Service
10.2022 - 08.2024
District Supervisor
Aldi Corporate
08.2015 - 03.2021
Office Manager
KHA Logistics LLC.
01.2006 - 04.2014
Associate of Applied Science - Business Administration And Management
DeVry University
HIGH SCHOOL DIPLOMA -
Joliet Township High School