Jessica Ramshaw
Chicago
Summary
Results-driven hospitality leader with experience opening and managing multi-unit restaurant operations and driving private event sales. Proven ability to build client relationships, increase revenue, and execute high-quality events in fast-paced, upscale environments. Skilled in sales strategy, event coordination, and team leadership.
Overview
10
10
years of professional experience
Work History
General Manager
Andros Taverna + Mano a Mano
Chicago, IL
06.2024 - Current
- Opened and led operations as AGM before promotion to overseeing two high-volume restaurants
- Analyzed guest feedback to enhance service standards and menu offerings
- Managed budgets, financial forecasting, and contract negotiations to support operational goals
- Drove sales and profitability through strategic planning and targeted marketing initiatives
- Led hiring, training, scheduling, and performance management for a team of 75+
- Coached and mentored staff on service excellence, operational procedures and systems
- Resolved guest concerns promptly, strengthening satisfaction and long-term loyalty
- Built and maintained strong client relationships, supporting repeat business and private events
- Collaborated with leadership to report performance insights and improve operations
Event Coordinator & Service Manager
Etta Collective
Chicago, IL
07.2020 - 06.2024
- Promoted from server to event coordinator and service manager
- Managed event sales and execution for two locations, including an out-of-state property
- Handled all client communications, contracts, and logistics from inquiry through event completion
- Coordinated events ranging from 10 to 150+ guests
- Maintained operations and client relationships during company restructuring and bankruptcy transition.
- Drove repeat business through consistent follow-up and strong client engagement
- Balanced floor management responsibilities with event coordination in a high-volume environment
Server
Hillstone Restaurant Group
Irvine, CA & Chicago, IL
06.2016 - 03.2020
- Delivered high-level service in a fast-paced, upscale dining environment
- Transferred between markets, demonstrating adaptability and consistent performance
- Built a strong foundation in hospitality, guest relations, and sales
Education
Bachelor of Arts - Human Development
California State University, Long Beach
Long Beach, CA05-2017
Skills
- Team Leadership & Staff Development
- Event Sales, Planning & Execution
- Client Relationship Management
- Contract Negotiation
- Revenue Growth & Sales Strategy
- Budgeting & Financial Forecasting
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Andros Taverna + Mano a Mano
06.2024 - Current
Event Coordinator & Service Manager
Etta Collective
07.2020 - 06.2024
Server
Hillstone Restaurant Group
06.2016 - 03.2020
Bachelor of Arts - Human Development
California State University, Long Beach