Jessica Rains
Collinsville
Summary
Accomplished professional with experience in funeral planning and operations. Excells in embalming expertise and family counseling, ensuring personalized and respectful services. Proven track record in improving client satisfaction and operational efficiency. Skilled in office administration and mortuary operations, with a focus on compassionate service delivery.
Overview
9
9
years of professional experience
Work History
Apprentice Funeral Director
Nordike Funeral Home
06.2024 - Current
- Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Conducted thorough consultations with families to understand their needs and preferences for personalized memorial services.
- Collaborated with the funeral director to ensure smooth and efficient operation of daily services, resulting in positive feedback from clients.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Facilitated viewings and visitations by preparing the deceased's appearance according to family requests while adhering to safety guidelines.
- Prepared paperwork efficiently for legal requirements such as death certificates, burial permits, insurance claims, and veteran benefits.
Store Manager
Walgreens
08.2015 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Funeral Director's Assistant
Herr and Sunset Hill Funeral Homes
06.2022 - 01.2023
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Acquired burial permits and registered deaths with proper authorities.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Supported funeral director with all facets of funeral service coordination.
- Provided administrative support to funeral home staff.
Education
Bachelor - Business Administration
University of Missouri St Louis
St Louis, MOAssociate Of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
Houston06.2022
Skills
- Restorative art
- Office administration
- Funeral planning
- Sales proficiency
- Embalming expertise
- Mortuary operations
- Sales and marketing
- Staff scheduling
- Knowledge of Microsoft Office Suite
- Regulatory compliance
- Family counseling
- Budgeting and finance
- Funeral arrangements
Timeline
Apprentice Funeral Director
Nordike Funeral Home
06.2024 - Current
Funeral Director's Assistant
Herr and Sunset Hill Funeral Homes
06.2022 - 01.2023
Store Manager
Walgreens
08.2015 - 06.2024
Bachelor - Business Administration
University of Missouri St Louis
Associate Of Applied Science - Funeral Service
Commonwealth Institute of Funeral Service
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