Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Pourciau

O'Fallon

Summary

Versatile professional with a proven track record in relationship building and sales expertise, notably at Primerica. Excelled in providing personalized insurance solutions, enhancing client satisfaction. Skilled in policy analysis and adept at fostering supportive environments across various roles. Demonstrates exceptional multitasking abilities and a commitment to achieving and exceeding sales targets.

Overview

16
16
years of professional experience

Work History

Insurance Producer

Primerica
10.2022 - 02.2025
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Personal Care Assistant

Home Instead
06.2024 - 08.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Paraprofessional

Scott Elementary School
01.2019 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Associate

Walgreens
11.2023 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Reservations Agent

Hotel Planner
08.2020 - 12.2021
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Teacher

Discovery Youth Center
04.2015 - 11.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Crew Member

McDonald's
08.2009 - 12.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelors Of Science - Early Childhood Care And Education

Ashworth College
Norcross, GA
07.2021

Associates In Applied Science - Early Childhood Care And Education

Southwestern Illinois College
Belleville, IL
05.2016

Skills

  • Relationship building
  • Policy analysis
  • Sales expertise
  • Sales proficiency

Timeline

Personal Care Assistant

Home Instead
06.2024 - 08.2024

Customer Service Associate

Walgreens
11.2023 - 06.2024

Insurance Producer

Primerica
10.2022 - 02.2025

Reservations Agent

Hotel Planner
08.2020 - 12.2021

Paraprofessional

Scott Elementary School
01.2019 - 05.2019

Teacher

Discovery Youth Center
04.2015 - 11.2019

Crew Member

McDonald's
08.2009 - 12.2011

Bachelors Of Science - Early Childhood Care And Education

Ashworth College

Associates In Applied Science - Early Childhood Care And Education

Southwestern Illinois College

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Jessica Pourciau